Full job description

We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be responsible for checking guests in and out, and providing recommendations for local attractions and dining options.

Duties & Responsibilities:

• Welcoming guests as they arrive and checking them into their rooms
• Answering phone calls and responding to guest inquiries
• Handling guest complaints and resolving issues in a timely and professional manner
• Processing payments and maintaining accurate guest records
• Assisting guests with luggage and other requests
• Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
• Maintaining a clean and organized front desk area
• Providing information about hotel amenities, local attractions, and restaurants
• Upselling hotel services
• Ensuring guest satisfaction throughout their stay

Job Types: Full-time, Permanent, Fresher

Pay: AED1,400.00 - AED1,440.00 per month

Application Question(s):

• Are you locally available in UAE and able to join immediately?
• Are you female?

Experience:

• Guest Service: 1 year (Required)

Work Location: In person

 

Full job description

Job Summary:

The Front Desk Receptionist serves as the first point of contact for visitors, clients, and employees. This role is responsible for welcoming guests, answering and directing phone calls, managing incoming and outgoing correspondence, and providing administrative support to various departments as needed.

Key Responsibilities:

• Greet and welcome visitors in a professional and friendly manner.
• Answer, screen, and forward incoming phone calls.
• Maintain a tidy and organized reception area.
• Receive, sort, and distribute daily mail and deliveries.
• Schedule appointments and maintain calendars.
• Assist with administrative tasks such as data entry, filing, and document preparation.
• Manage office supplies inventory and place orders when necessary.
• Provide general information to clients and visitors.
• Enforce security protocols, including guest sign-in procedures.
• Support various departments with clerical tasks.

Qualifications:

• High school diploma or equivalent; additional certification in Office Management is a plus.
• Fresher's can Apply
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Customer service attitude and professionalism.
• Ability to handle sensitive information with discretion.

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month

Work Location: In person