Front Desk Receptionist (Boylan Tennis Center) at Boylan Central Catholic High School

Rockford, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

25.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front Desk Operations, Scheduling, Reservations, Administrative Support, Payment Processing, Communication, Organization, Multitasking, Computer Skills, CourtReserve

Industry

Description

Description Location: Boylan Tennis Center Reports To: Tennis Center Manager / Director of Tennis Employment Type: Part-Time Position Overview The Front Desk Receptionist is the first point of contact for members, guests, and visitors at the tennis center. This role is essential for creating a welcoming environment, providing excellent customer service, managing court reservations, and supporting the smooth operation of day-to-day activities at the club. Key Responsibilities Customer Service & Front Desk Operations Greet members and guests with professionalism and a friendly attitude. Answer phone calls, emails, and in-person inquiries about programs, lessons, and events. Provide information about membership, programming, and upcoming events. Check in players for lessons, clinics, and events. Scheduling & Reservations Manage court reservations and event bookings through CourtReserve (or similar club management software). Assist with program registration and event sign-ups. Handle cancellations, waitlists, and schedule changes. Administrative Support Process payments for lessons, events, and merchandise sales. Keep front desk area clean, organized, and stocked with needed supplies. Assist with event preparation (printing draws, creating check-in lists, preparing welcome materials). Communicate with coaches and staff to ensure smooth daily operations. Marketing & Communication Share club updates and event details with members in person or over the phone. Help send reminders and updates about programs, events, and closures using club systems (email, text, or social media if applicable). Requirements Qualifications Strong customer service skills and a friendly, professional demeanor. Experience with scheduling software (CourtReserve or similar) is a plus but not required — training provided. Excellent communication and organizational skills. Comfortable multitasking in a busy environment. Basic computer skills (email, scheduling systems, POS systems). Knowledge or interest in tennis is helpful but not required. $15-25 per hour based on experience; plus benefits: https://www.rockforddiocese.org/pdfs/accounting/Summary-of-Benefits.pdf?1732140853

Responsibilities

The Front Desk Receptionist serves as the primary contact for members and guests, focusing on creating a welcoming atmosphere and delivering excellent customer service. Key duties include managing court reservations, processing payments, and supporting the daily operational flow of the tennis center.