TITLE: Front Desk Receptionist
REPORTS TO: Membership Coordinator
CLASSIFIED: Part Time, Non-Exempt
MISSION: To inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring citizens.
JOB SUMMARY: The Front Desk Receptionist is responsible for implementing and enforcing the policies and procedures of the Boys & Girls Club Front Desk and data entry. The Front Desk Receptionist will be responsible for maintaining a clean, positive, fun, safe, and friendly environment in the entryway for parents, families, donors, and all visitors. This person is expected to uphold the Club values inside and outside of the Club. The Club values include teamwork, impact driven, excellence, and good character.

EMPLOYMENT QUALIFICATIONS:

• High School Diploma or Equivalent
• Customer service experience preferred.
• High level organizational skills
• Friendly, personable, and able to communicate well in person and through the phone.
• Ability to multi-task and work in a fast-paced environment
• Ability to work between the hours of 3pm–7pm (School Year) and 7:15am–6:15pm (Summer); Monday-Friday and Club special events as assigned.

PHYSICAL REQUIREMENTS:

• Must be of the mental and physical capacity to observe, interact, and communicate with youth, staff, volunteers, parents etc. at the Club to ensure safety of the space and others, provide guidance and reflection per the Club priority outcomes and goals.
• Ability to stand/sit for long periods of time throughout a shift.
• Ability to operate various types of general office equipment including PC, telephone, copier, etc.
• This position is considered to be safety-sensitive.
  The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

• Follow and implement all Front Desk policies and procedures.
• Communicate with supervisor, with a sense of urgency, of parents, youth, donors or visitors are upset or need further follow up.
• Ensure front desk space is up-to-date, organized, fun, safe, and welcoming
• Greet and direct visitors and telephone callers with a friendly attitude, relaying information on programs as appropriate.
• Ensure individual(s) picking-up youth are on the authorized pick-up list; Ensure no individual(s) on the non-authorized pick-up list are permitted to pick-up youth.
• Distribute documentation and reports to parents/guardian.
• Record monies received in receipt book and be accountable for ensuring that all monies received each day correlate directly with all receipts written for the day.
• Track member program participation for each space within the Club
• Responsible for the membership entry as applicable in the Club’s member software system
• Update member data in the member tracking software and in the members’ paper membership files.
• Send out all birthday cards, make recognition calls, and find ways to recognize youth through the front desk.
• Call youth by their name and greet with a “hello” and “goodbye”.
• Accurately record all facility attendance and ensure all members are scanned in and accounted for daily.
• Teach manners and other life skills and opportunities for youth while entering the Club and at the front desk.
• Perform clerical functions as assigned by supervisor, including, but not limited to, preparing membership cards, checking voicemail messages, filing, typing, and scanning reports, and assisting in tasks involved with bulk mailings, printing, labeling, and mailing birthday postcards monthly.
• Attend 100% of monthly all staff meetings, biweekly one-on-one meetings, and biweekly team meetings.
• Assist your supervisor in creating performance plan goals and accomplishing them by the end of each trimester.
• Provide feedback to supervisor on daily operations and how processes at the front desk can improve.
• Other duties as assigned.