POSITION SUMMARY:

• Assist guests arriving and departing the hotel through the check-in and departure process
• Handle general enquiries, engage and inspire guests through each guest experience
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
• Support your Front Office team with general operational tasks
• Take guest reservations and perform cash handling & credit card responsibilities
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
• Assign rooms according to guest requests and preferences whenever possible
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure
• Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
• Assist the Concierge and Executive Lounge team in general operational tasks whilst supporting other front office associates
• Ensure all guest’s requirements and requests are anticipated and completed in a timely manner
• Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner

Please refer the Job description for details