JOB TITLE: FRONT DESK RECEPTIONIST / CLINIC ADMINISTRATOR

Location: Dr. Nancy London Aesthetics Clinic and Training Academy, Cardiff
Salary: £12.21 – £14 per hour
Job Type: Part-time, Freelance
Expected Hours: 16–24 hours per week
Expected Start Date: 15/9/2025
About Us
Dr. Nancy London Aesthetics Clinic and Training Academy, established over five years ago, is a HIW (CQC) registered clinic offering a wide range of injectable and non-surgical treatments. With clients from Cardiff and near by places, we are proud to be a trusted destination for aesthetic treatments and advanced practitioner training. Our mission is to deliver safe, ethical, and effective treatments while offering a premium client experience.
Job Description
We are seeking an experienced and motivated Front Desk Receptionist / Clinic Administrator to join our growing team. This is a client-facing role ideal for someone with prior experience in beauty/aesthetic clinics who is confident managing bookings, supporting doctors and therapists, handling stock, and engaging clients professionally.

Key Responsibilities

• Manage front desk operations: client bookings, scheduling, payments, and daily clinic coordination.
• Provide excellent customer service and client communication both in-person and via phone/email.
• Assist in treatment sales by explaining services and recommending packages.
• Support clinic operations including stock management, ordering supplies, and maintaining records.
• Assist with admin tasks, documentation, and compliance checks.
• Contribute to social media management: posting updates, replying to client queries, and maintaining online engagement.

Requirements

• Minimum 2 years’ experience working in a beauty or aesthetics clinic in a front desk/admin role.
• Strong communication and interpersonal skills with a client-focused approach.
• Confident in selling treatments, packages, and managing client relationships.
• Organised, detail-oriented, and proactive in problem-solving.
• Comfortable with digital booking systems and social media platforms.

Benefits

• Flexible working hours (2–3 days per week initially, with potential increase).
• Competitive hourly pay + commission on sales.
• Performance bonus.
• Opportunities for career growth in a dynamic aesthetic clinic.
• Employee discounts on treatments.

How to Apply
If you are an enthusiastic and experienced receptionist/administrator with a passion for aesthetics and client care, we’d love to hear from you. Please send your CV and cover letter to clinics.drnancy@gmail.com.
Job Type: Part-time
Pay: £12.21-£14.00 per hour

Benefits:

• Employee discount

Experience:

• Clinic Administrator: 2 years (required)

Licence/Certification:

• Sales and Marketting Experience (required)

Work Location: In perso

• Manage front desk operations: client bookings, scheduling, payments, and daily clinic coordination.
• Provide excellent customer service and client communication both in-person and via phone/email.
• Assist in treatment sales by explaining services and recommending packages.
• Support clinic operations including stock management, ordering supplies, and maintaining records.
• Assist with admin tasks, documentation, and compliance checks.
• Contribute to social media management: posting updates, replying to client queries, and maintaining online engagement