Front Desk Receptionist

at  Club16 Trevor Linden Fitness

WHO WE ARE:

At Club16 Trevor Linden Fitness & She’s Fit! we embody the philosophy of Making Fitness Fun by fostering a welcoming and inclusive environment for all. We prioritize the well-being and acceptance of our members above all else. Our TEAM boasts over 25 years of industry experience, driven by a passion for getting people active. Recognizing the changing landscape of fitness, we pioneered the concept of value priced facilities, aiming to make fitness accessible to everyone. With over 17 locations, a diverse background and commitment to community engagement, we continue to empower people to lead healthier lifestyles in our missing to be the top fitness provider in British Columbia.

JOB SUMMARY:

Receptionists are the creators of First Impressions for all members and prospective members (guests) at Club16 Trevor Linden Fitness & She’s Fit! Receptionists are responsible for representing a high level of Club16 Trevor Linden Fitness & She’s Fit! values throughout each shift (Transparent, Energetic, Accountable and Member Focused). Receptionists are responsible for operating the front desk in a proficient and effective manner. A manner which ensures the smooth flow of supporting members, guests, and administrative accuracy through the club systems.

Job Requirements:

• Must be legally authorized to work in Canada
• Must have the ability to travel to location with own transportation methods
• Must have ability to organize and move fitness equipment
• Willing to work a flexible schedule including evenings, weekends, and holidays
• Willing to work independently & manage the Front Desk for the majority of the shif

Front Desk Operations:

• Welcome and greet each person with a SMILE
• Ensure all members are checked in upon arrival
• Answer phones in a courteous, helpful, and professional manner, distinguishing between members and non-members.
• Complete opening and closing duties for each shift.
• Inspect and manage the cleanliness of the Front Desk

Customer Service and Communication:

• Maintain an active approach in the customer service process, assisting in supporting any inquiries
• Enthusiastically communicate internal promotions to members.
• Participate in club meetings and training sessions, maintaining an open line of communication on issues related to club production and morale.
• Model all club activities through self-involvement and attend all required staff meetings and training sessions.

Administrative Support:

• Ensure the accuracy of purchase transactions during shift
• Maintain retail displays and items ensuring presentation
• Monitor and ensure completion of inbound emails to the club

Job Requirements:

• Must be legally authorized to work in Canada
• Must have the ability to travel to location with own transportation methods
• Must have ability to organize and move fitness equipment
• Willing to work a flexible schedule including evenings, weekends, and holidays
• Willing to work independently & manage the Front Desk for the majority of the shift

Nice to have’s:

• Highschool Diploma, GED or equivalent
• Previous experience servicing customers
• Warm personality with a knack for making someone’s day