SALON COORDINATOR & RECEPTIONIST JOB DESCRIPTION

As the Salon Coordinator and sole Receptionist, I am responsible for ensuring the smooth and professional operation of the salon on both the client-facing and administrative sides. This role requires multitasking, organization, and excellent communication to deliver an exceptional guest experience while supporting the stylists and management team.

RECEPTION & GUEST EXPERIENCE

• Welcome guests in a professional, friendly, and engaging manner.
• Answer phones, check messages, and respond to client inquiries.
• Advise clients on appointment availability and assist with scheduling, rescheduling, and pre-booking.
• Communicate delays or changes in appointment times.
• Greet and check out guests, handling payments accurately.
• Offer and prepare beverages for waiting clients.
• Encourage client retention through Google reviews, referrals, and strong guest relationships.
• Always maintain salon cleanliness and a professional front desk appearance.

DAILY RESPONSIBILITIES

• Open iPad and POS system; set up front desk.
• Check/respond to voicemails, emails, and texts.
• Confirm client appointments.
• Review work tickets and update schedules.
• Clock in/out staff as needed.
• Pre-book and confirm future appointments.
• Maintain overall cleanliness and smooth salon operations.

WEEKLY RESPONSIBILITIES

• Perform inventory counts and manage product/stock control.
• Place supply and product orders.
• Send thank-you texts to new guests.
• Respond to client reviews.
• Prepare stylist scorecards and assist with payroll numbers.
• Continue to build guest relationships and ensure retention.
  This role blends front desk hospitality, operational management, and sales/marketing support, making me the first point of contact for guests while ensuring that the salon runs efficiently and professionally every day.
  Job Type: Full-time
  Work Location: In perso