Full job description

Receptionist

Department: Administration

Location: UAE- Sharjah

Reports To: HR / Administration Manager

Job Summary

We are looking for a professional, presentable, and friendly Receptionist to be the first point of contact for the company. The Receptionist will be responsible for managing the front desk, handling calls and visitors, and providing general administrative support to ensure the smooth operation of the office.

Key ResponsibilitiesFront Desk & Reception

• Welcome and greet visitors, clients, suppliers, and guests in a professional and courteous manner.
• Manage the reception area and ensure it is clean, organized, and presentable at all times.
• Answer, screen, and transfer incoming telephone calls to the appropriate person or department.
• Take accurate messages and ensure they are communicated promptly.
• Maintain a visitor log and coordinate visitor access.
• Receive and distribute incoming mail, courier deliveries, and documents.
• Arrange outgoing courier services and maintain related records.
• Direct visitors to the appropriate meeting room or employee.
• Coordinate appointments and meetings as required.

Telephone & Communication

• Handle all incoming calls professionally and courteously.
• Provide basic information about the company to visitors and callers.
• Maintain a professional telephone manner and protect company confidentiality.
• Coordinate with employees to ensure visitors and callers are attended to promptly.

Administrative Support

• Assist with basic administrative and clerical tasks.
• Prepare, print, scan, photocopy, and file documents as required.
• Maintain proper filing of reception and administrative records.
• Assist with stationery and office supply requirements.
• Coordinate with office support staff, suppliers, and service providers when required.
• Assist the HR/Admin department with routine administrative activities.
• Support the management and other departments with reception-related tasks as assigned.

Qualifications & Experience

• High school diploma or Bachelor's degree.
• 2–3 years of experience as a Receptionist, Front Desk Executive, or similar role.
• Previous UAE experience is preferred.
• Excellent English communication skills, both written and verbal.
• Proficiency in MS Office applications.
• Good telephone etiquette and interpersonal skills.
• Strong organizational and multitasking abilities.

Desired Candidate Profile

• Professional, pleasant, and well-presented personality.
• Confident and comfortable interacting with clients, visitors, and employees.
• Polite, patient, and service-oriented.
• Punctual, reliable, and responsible.
• Good attention to detail.
• Ability to remain calm and professional under pressure.
• Ability to handle confidential information appropriately.
• Well-organized and capable of managing multiple tasks.
• A proactive attitude with the ability to work independently.

Key Competencies

• Communication & Interpersonal Skills
• Customer Service
• Telephone Etiquette
• Organization & Time Management
• Multitasking
• Professionalism
• Attention to Detail
• Teamwork
• Confidentiality
• Problem Solving

Pay: AED2,500.00 - AED3,000.00 per month

Application Question(s):

• Are you willing to work 6 days a week?
• Are you willing to commute to SAIF Zone to work?
• Are you willing to work from 9 am to 7 pm?

Work Location: In personFull job description

Job Description:

Dibba Mountain Park Resort is looking for a skilled and customer-focused Receptionist to join our team. The ideal candidate will have at least 1 year of experience in a similar role, with a strong command of English, and proficient knowledge of the Opera Cloud System.

As the face of our resort, you will be responsible for welcoming guests, managing reservations, and providing exceptional service to ensure a seamless guest experience.

Key Responsibilities:

• Greet and assist guests with a warm, professional attitude upon arrival.
• Manage check-ins, check-outs, and reservations efficiently using the Opera Cloud System.
• Handle guest inquiries, complaints, and requests with a problem-solving approach.
• Coordinate with other departments to fulfill guest needs and maintain a high level of service.
• Ensure all guest information and transactions are accurately logged into the system.
• Maintain an organized and welcoming reception area.

Requirements:

• Minimum 1 year of experience in a reception or front desk role, preferably in a hotel environment.
• Proficiency in Opera Cloud System is required.
• Fluency in both Arabic and English (written and spoken).
• Excellent communication, organizational, and multitasking skills.
• Professional appearance and positive demeanor.
• Ability to work under pressure in a fast-paced environment.

Benefits:

• Competitive salary between AED 1,700 - 1,800.
• Accommodation, Transportation & Meals provided
• Opportunities for career growth and development in a 5-star resort environment.

If you meet the qualifications and are excited to provide exceptional guest experiences, we encourage you to apply!

How to Apply:

Please send your resume to [hr-admin@dibbamountainpark.com] with the subject line “Receptionist Application – [Your Name]”.

Job Type: Full-time

Pay: AED1,700.00 - AED1,800.00 per month

Application Question(s):

• Knowledge of Opera Cloud is required

Experience:

• Hospitality: 1 year (Required)

Language:

• Do you speak Arabic & English??? (Required)

Location:

• Dibba Al-Fujairah (Preferred)
• Work Location: In person

.