Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs, and upon successful completion of training, you can ever bring YOUR dog to work with you. What a bonus! As the Front Desk Coordinator, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

• Strive for the highest possible customer satisfaction ratings with every single interaction
• Answers emails, calls, and questions from pet parents
• Accurately record health and behavioral notes in daily activity log and communicate those with both shifts
• Is knowledgeable on all services and pricing
• Conduct opening and closing procedures including transaction totals and balancing the cash drawer
• Greeting all customers promptly with a smile
• Effectively communicates health and behavior concerns with pet parents in a professional manner
• Maintain a clean and organized lobby and front desk
• Assists in holding everyone accountable to Dogtopia’s safety and cleaning standards
• Consistent and timely attendance
• Completion of all required training
• Manages all transaction on POS and Digital System
• Manage all scheduling and paperwork associated with daily Meet & Greet appointments
• Scheduling all Daycare, Boarding, and Spa Services
• Communicates any Pet Parent special requirements to Canine Coaches
• Manages all customer check-in/check-out for Daycare, Boarding, and Spa
• Inventory management of cleaning and dog supplies
• Assist in Canine Coach or Rover duties as needed