Front Desk Receptionist (Evening Shift) at Briar Club

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

18.0

Posted On

03 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multi-line Phone Systems, Microsoft Word, Microsoft Excel, Microsoft Publisher, Organizational Skills, Verbal Communication, Written Communication, Attention To Detail, Professionalism, Time Management, Administrative Support

Industry

Recreational Facilities

Description

Description Job Summary This position is responsible for handling the switchboard at reception, greeting, and directing members and visitors while maintaining a professional first impression for the organization. Essential Job Functions CREATES WOW by: anticipating needs and wants, being prepared, being continuously enthusiastic, executing flawlessly and doing it now. Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Acts as the first point person by answering incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Responds to inquiries about the organization and provides callers with address, directions, and other information. Receives, sorts, and routes mail, and maintains and routes publications; prepares overnight mail. Separates checks from mail, sorts checks, adds them up and sends checks to accounts receivable department. Updates system with daily events and makes respective signs. Scans membership tags of members as they enter the Club. Checks reservation voice mail and email continuously. Takes reservations and enters them in Club system. Enters room and events/tables in Club system. Prints out reservation reports daily and advises kitchen of any large parties in Grille or Lounge. Creates tickets for all sponsored events. Keeps reception area clean and organized and keeps lobby attractive. Assists Membership Director in preparing membership packages. Assists Club Administrator with all Club mail outs. Creates spreadsheets for events. Creates birthday/anniversary cards when reservations are made for special events. Makes sure bridge rooms are ready prior to members arriving. Creates and prints memos, correspondence, reports, and other documents when necessary. Assists catering with special events as needed. Performs other duties as assigned by the supervisor or senior management. Additional Responsibilities Learns and follows protocols regarding medical emergencies, missing child and fire evacuations. Learns and follows procedures and protocols as described in the receptionist manual. BENEFITS AND INCENTIVES OFFERED - (waiting period applies) Daily Complimentary Meals Employee Referral Program ($200) Scholarship Program Holiday/Christmas Bonus Employee of the Month Summer and Holiday Parties Recognition Awards Tenure Awards Birthday Meals Gift Card Program (Birthday & Anniversary) Requirements Education and Experience Minimum High School diploma or GED (some college preferred) Minimum of 2 years of experience as a receptionist or in a customer service related field Knowledge of office equipment use (printer, phone, computer, copier, scanner, etc.) Experience with multi line telephone system Must obtain and maintain CPR, AED, and 1st Aid certifications. Qualification/Skills Strong skills in word, excel and publisher. Effective communication verbal and written. Customer Service oriented. Excellent organizational skills and attention to detail. Must be professional in work style and appearance. Communicates and interacts in a friendly, helpful, respectful and professional manner while on property, on the phone and while conducting any Club business. Poses honesty and integrity. Follows instructions from a supervisor and senior management. Works well with minimal supervision. Shows up to work on time and follows work schedule. Team player and gets along with coworkers. Works safely but with a sense of urgency. Interaction Frequent interaction with members, guests, and clients in person and over the phone. Working Environment Primarily performed in an indoor office/reception setting. Frequent interaction with members, guests, vendors, and employees. May require working evenings, weekends, and holidays based on club operations. Requires maintaining a professional appearance and providing exceptional member service in a hospitality environment. Expected Work Schedule Must be able to work evening shift, including weekends, and holidays as needed (about 25 hours weekly) Thursday 2:30-9pm Friday 2:30-9pm Saturday 3-9pm Sunday 9-5pm Physical Job Demands Ability to sit or stand for extended periods throughout the workday. Frequently walk throughout the clubhouse to assist members and guests or coordinate with other departments. Ability to use hands and fingers to operate a computer, telephone, copier, and other standard office equipment. Frequently communicate verbally and listen effectively in person and over the telephone. Ability to read, write, and interpret documents, schedules, and computer screens. Occasionally bend, stoop, kneel, reach, and twist while retrieving files, office supplies, or packages. Ability to lift, carry, push, or pull up to 25 pounds on an occasional basis. Manual dexterity sufficient to type, file documents, and handle paperwork accurately. Ability to work in a fast-paced environment with frequent interruptions while maintaining attention to detail. Ability to move between indoor and outdoor areas of the club as needed, which may involve exposure to varying weather conditions. Visual ability to monitor reception areas, read computer screens, and recognize members and guests.

Responsibilities

Manage the front desk by greeting visitors, handling the switchboard, and coordinating member reservations. Provide administrative support including mail routing, event scheduling, and maintaining the lobby area.