Full job description

Job Summary

The Front Office Manager is responsible for managing the daily operations of the Front Office Department, ensuring efficient guest services, smooth check-in and check-out procedures, and high standards of customer satisfaction.

Key Responsibilities

• Manage and supervise all Front Office operations.
• Supervise, train, and motivate Front Office staff.
• Ensure smooth and efficient check-in and check-out procedures.
• Handle guest complaints, requests, and inquiries professionally.
• Coordinate closely with Housekeeping, Reservations, Accounts, and other departments.
• Monitor room status, occupancy, arrivals, departures, and VIP guests.
• Ensure accurate guest registration and proper documentation.
• Monitor billing, cashiering, and Front Office financial procedures.
• Prepare daily reports and ensure accurate records.
• Ensure compliance with hotel policies, procedures, and service standards.
• Maintain discipline and professional conduct within the Front Office team.
• Ensure the reception area is clean, organized, and professionally maintained.
• Assist management in achieving guest satisfaction and operational targets.

Mandatory Requirements

• Strong knowledge and practical experience in IDS hotel management software is mandatory.
• Previous experience as a Front Office Supervisor or Front Office Manager in a hotel.
• Good knowledge of hotel Front Office operations.
• Strong communication and leadership skills.
• Good knowledge of check-in, check-out, reservations, room status, billing, and cashiering procedures.
• Ability to handle guest complaints and operational issues effectively.
• Good computer skills and knowledge of Microsoft Office.
• Ability to work under pressure and manage a team effectively.
• Flexible to work shifts, weekends, and public holidays.

Preferred Qualifications

• Diploma or Bachelor's Degree in Hospitality Management or a related field.
• Previous experience in a similar hotel environment.
• Knowledge of additional hotel management systems will be an advantage.

Key Skills

• Leadership & Team Management
• Guest Relations & Customer Service
• IDS Software Knowledge
• Problem Solving
• Communication Skills
• Staff Supervision
• Front Office Operations
• Cashiering & Billing
• Time Management
• Attention to Detail

Pay: AED2,500.00 - AED4,000.00 per month

Work Location: In personFull job description

WE ARE #HIRING!

RECEPTIONIST

POS | UPSELLING | CROSS-SELLING

Locations: Ras Al Khaima, UAE | Company: Flipped Park

KEY RESPONSIBILITIES

Welcome and assist guests professionally.

Operate POS for tickets, memberships, bookings & F&B.

Drive sales through upselling and cross-selling.

Handle bookings, payments, and customer inquiries.

Achieve sales and service targets.

REQUIREMENTS

1–2 years’ experience in reception, retail, hospitality, or customer service.

Strong POS knowledge.

Excellent communication and sales skills.

Target-oriented and customer-focused.

UAE experience preferred.

APPLY NOW

Email: career@kidshq.ae

WhatsApp: +971 50 134 3680

Subject: #Receptionist (location)

Pay: AED2,500.00 - AED3,000.00 per month

• Work Location: In persons