Front Desk Receptionist - Full Time at Path Resorts

Laconia, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, Cash Handling, Record Keeping, Communication, Problem Solving, Attention To Detail, Sales, Safety Compliance, Time Management

Industry

Hospitality

Description

Description The Summit Resort is beautifully nestled in Laconia, New Hampshire—just 15 minutes from Tilton and Belmont, and only moments from the shores of Lake Winnipesaukee. Our upscale resort features four guest buildings, a wide range of indoor and outdoor amenities, and stunning pools both inside and out (yes—employees are welcome to enjoy them too!). Join our dynamic Front Desk team, made up of both seasoned professionals and welcoming new faces, and experience the natural beauty and vibrant energy that make this region so special. Schedule: Some evenings and weekends required. Generous Benefits Package Dental & Vision Insurance – Keep your smile bright and your vision sharp Life Insurance – Peace of mind for you and your loved ones, fully covered by us 401(k) Participation – Invest in your future while enjoying today Paid Vacation – Because time to recharge matters Paid Holidays – Celebrate what’s important On-Resort Perks Complimentary Access to Resort Amenities – Including fitness center, pools, golf course, and more Exclusive Employee Discounts – Savings on stays, services, and retail offerings Timeshare Exchange Opportunities – Available after one year of employment Key Responsibilities Warmly greet guests and assist them throughout their stay Manage guest check-ins and check-outs efficiently Issue room keys and maintain accurate guest records Post charges and transactions to guest folios Maintain and reconcile a cash bank with precision Deliver exceptional guest service and resolve concerns in alignment with company standards Anticipate guest needs and respond promptly and professionally Promote and sell lobby merchandise Answer and direct phone calls courteously and efficiently Clearly communicate resort amenities, services, and updates to guests and owners Collaborate effectively with other departments Ensure all folios are accurate and up to date Conduct hourly pool checks to ensure safety and cleanliness Verify owner accounts and financial information Maintain a clean, sanitary, and welcoming coffee station Prepare guest welcome packets Update maintenance boards with room and guest issues Assist with beer and wine sales at the pool bar Complete all assigned daily checklist duties Requirements Qualifications High School Diploma or GED equivalent Minimum of 2 years of customer service experience Flexible availability, including nights and weekends Strong attention to detail, accuracy, and follow-through Ability to work both independently and collaboratively with professionalism and courtesy Come join us at the Summit Resort and be part of a team where your work makes a difference. Where you can be part of an exceptional guest experience and help create memorable experiences in one of New Hampshire’s most beautiful destinations

Responsibilities

The Front Desk Receptionist is responsible for managing guest check-ins and check-outs, maintaining accurate records, and providing exceptional service. They also handle transactions, promote resort merchandise, and ensure the safety and cleanliness of resort facilities.