JOB SUMMARY:

The Hotel Front Desk Receptionist serves as the first point of contact for guests and visitors, ensuring a positive and welcoming experience. This role involves managing reservations, handling guest inquiries, processing check-ins and check-outs, and providing excellent customer service to ensure guest satisfaction.

QUALIFICATIONS:

• Education:
• High school diploma or equivalent required.
• Associate’s degree or higher in hospitality management or related field preferred.
• Experience:
• Previous experience in customer service or hospitality is highly desirable.
• Familiarity with hotel management software (e.g., Opera, PMS) is a plus.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to remain calm and professional under pressure.
• Attention to detail and problem-solving skills.
• Other Requirements:
• Flexibility to work various shifts, including weekends and holidays.
• Professional appearance and demeanor.
• Must be legally authorized to work in UAE.
  Job Types: Full-time, Permanent
  Pay: AED1,500.00 - AED2,000.00 per mont

• Guest Services:
• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Assist with check-in and check-out processes, ensuring accuracy and efficiency.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Reservations and Bookings:
• Manage room reservations through phone, email, and online booking systems.
• Confirm reservations and process cancellations or changes as needed.
• Coordinate with the housekeeping team to ensure rooms are ready for guests.
• Administrative Duties:
• Maintain accurate records of guest information and transactions.
• Process payments and handle cash, credit card, and room charges.
• Keep the front desk area tidy and organized.
• Monitor and respond to emails and other correspondence.
• Communication and Coordination:
• Liaise with other departments (housekeeping, maintenance, etc.) to address guest needs and issues.
• Communicate effectively with colleagues and management to ensure smooth operations.