Full job description

Receptionist / Front Desk Coordinator — New Look Business, Gents Salon (Dubai)

Job Title: Receptionist / Front Desk Coordinator

About Us

New Look Business is a busy gents salon in Dubai offering haircuts, beard grooming, and men's styling to a loyal, regular clientele. Our front desk is the first thing every client sees and hears — we're looking for someone who makes that first impression count.

Job Summary

We are hiring a well-presented, highly organised Receptionist to run our front desk. This is not a sit-and-answer-the-phone role — you will be the main point of contact between the salon and our clients. You will manage the appointment schedule, reply to clients on WhatsApp and social media, follow up so they keep coming back, handle payments, and keep basic stock in order. This role suits someone warm and confident with people, who also stays calm, accurate, and organised when the salon is full.

Key Responsibilities

Client communication and follow-up

• Respond to client messages on WhatsApp, Instagram, Facebook, and other social media channels quickly, politely, and in the salon's tone of voice
• Answer incoming calls and enquiries professionally and convert them into confirmed bookings
• Follow up with clients after their appointment to check satisfaction and encourage repeat visits
• Send appointment reminders, re-booking messages, and promotional updates to the client list
• Reach out to clients who have not visited in a while to bring them back
• Handle client questions, feedback, and complaints calmly, escalating to management when needed
• Greet clients on arrival, offer refreshments, and manage waiting times so no one is left unattended

Schedule and organisation

• Manage the daily and weekly appointment schedule across all barbers and stylists
• Book, confirm, reschedule, and cancel appointments accurately, avoiding gaps and double-bookings
• Balance the workload between staff and fill last-minute openings
• Maintain accurate, organised client records: contact details, preferences, service history, and consent forms
• Keep the reception area, filing, and daily paperwork tidy and in order
• Support management with daily reports, staff attendance, and supplier coordination

Stock and sales

• Basic stock keeping: monitor retail and salon product levels, record what goes in and out, and flag low stock to management
• Receive and check deliveries against invoices
• Keep retail displays clean, full, and well presented
• Recommend and sell retail products, packages, and memberships to clients
• Process payments by cash, card, and online links; issue receipts and handle the daily cash reconciliation

Requirements

• 1–3 years of receptionist or front desk experience, preferably in a gents salon, barbershop, spa, clinic, or hospitality setting
• Fluent English; Arabic is highly preferred. Additional languages (Russian, Hindi/Urdu, Tagalog, French) are an advantage
• Must be confident communicating with clients on WhatsApp and social media — able to write clear, polite, well-worded replies and know how to respond to enquiries, complaints, and price questions professionally
• Must be able to follow up with clients and maintain the relationship so they keep coming back
• Must be able to manage a busy appointment schedule without errors, double-bookings, or missed confirmations
• Strong organisational skills — keeps records, paperwork, and the schedule in order at all times
• Basic stock keeping knowledge — comfortable tracking product in and out and reporting low stock
• Confident with computers, salon booking software, POS systems, and WhatsApp Business
• Excellent customer service skills with a friendly, professional manner
• Well-groomed and presentable, in line with a professional grooming and salon environment
• Able to multitask and stay calm during peak hours
• Trustworthy with cash handling and client confidentiality
• Available to work weekends, public holidays, and shift rotations
• Currently in the UAE with a valid visa or ready to be sponsored
• High school diploma minimum; a diploma in hospitality, business administration, or grooming/beauty is a plus

How to Apply

Apply directly through Indeed with your updated CV and a recent photograph. Working hours and shift details will be discussed with shortlisted candidates at interview stage, at our [Area] location.

New Look Business is an equal opportunity employer. We thank all applicants; only shortlisted candidates will be contacted.

Pay: AED2,000.00 - AED2,500.00 per month

Application Question(s):

• Do you currently hold your own valid UAE residence visa?

Language:

• Arabic (Preferred)
• Work Location: In person