At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.
You can read more about us at headlandsresearch.com.

REQUIREMENTS / QUALIFICATIONS

• High School Diploma or GED.
• Experience working with Microsoft Word, Outlook, and Excel.
• Minimum of 2 years administrative experience preferred in a medical environment; including experience in patient appointment scheduling, visit intake and use of electronic medical records.
• Experience in clinical research is a plus

THE ROLE

Headlands Research has an immediate opening for an experienced Front Desk/Medical Receptionist at Okanagan Clinical Trials in Kelowna. This position requires excellent interpersonal skills and style to positively engage and assist our patients and their families. You will be a part of a passionate team that works closely together to serve our patients and community. This is a crucial role that assists the medical team in providing the best possible care to our patients and the research team in successfully navigating our patients through ground-breaking clinical trials.
Type: Full-time
Pay: $24 - $27/hr
Location: Onsite in Kelowna, BC

DUTIES

• Reporting to management and performing administrative duties.
• Answering telephone calls, as well as screening and forwarding calls.
• Scheduling and confirming appointments, meetings, and events.
• Welcoming and assisting patients and visitors in a friendly and professional manner.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.
• Monitoring office supplies and ordering replacements.
• Keeping the reception area tidy and observing professional etiquette.
• Assisting clinical research coordinators on day-to-day research tasks such as requesting patient medical records and scheduling research appointments.
• Performing other administrative tasks, as required.