Front Desk Receptionist at High Country Community Health

Boone, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

17.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Check-In, Demographic Verification, Insurance Verification, Scheduling, Telephone Etiquette, Payment Collection, Eligibility Checking, Document Scanning, Medical Terminology, Customer Service, Multitasking

Industry

Medical Practices

Description

Description Duties Include: Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit Scan Insurance card and link insurance in patient’s chart Update new paperwork yearly Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification Capture picture of the patient if not already done Distribute patient questionnaires when necessary Answer telephones courteously and send patient messages to appropriate staff Schedule appointments Call and remind patients of their upcoming appointments Collect co-pays, deductibles and outstanding balances on patient accounts Post co-pays and SFS payments as pre-payments Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit Scan paper documents into patients chart when completed Must be able to perform check out duties as well on days covering both positions Ensure daily workflow is maintained Other duties as assigned Requirements Education: High school diploma. Experience: Minimum one year of experience in a medical setting, preferably in a scheduling role. Other requirements: Proficient medical terminology skills, Performance Requirements: Knowledge: Knowledge of medical practice protocols related to scheduling appointments. Knowledge of manual/computerized scheduling systems. Knowledge of customer service principles and techniques. Skills: Skill in communicating effectively with providers and Medical Assistants about scheduling preferences. Skill in maintaining master appointment schedule via manual or computerized means. Skill in producing reports about appointment patterns as needed. Abilities: Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.

Responsibilities

Key duties involve managing patient check-in and check-out processes, verifying and updating patient demographics and insurance information, and accurately handling co-pays and payments. This role also requires courteously answering telephones, scheduling appointments, and sending messages to appropriate staff members.