Job Description:
HK Hammam & Spa is a luxury wellness retreat offering Moroccan Hammam rituals, body treatments, and private spa sessions for both men and women. We are currently seeking a reliable and experienced Receptionist & Coordinator to join our team.
This is a key role requiring someone who can confidently manage the front desk, handle bookings, and help keep the spa running smoothly—especially when the owner is not on-site. As a small business, we are looking for someone who is proactive, organised, and comes with prior experience in spa or salon reception, as training in this area will be limited.

Responsibilities:

• Greet and check in clients with a welcoming, professional approach
• Manage appointment bookings, emails, and client communications
• Handle payments, invoicing, and end-of-day reconciliation
• Keep the reception and client areas tidy and professional at all times
• Coordinate with the spa team to maintain smooth operations
• Ensure client privacy and manage discreet, private sessions efficiently
• Upsell treatments and products where appropriate
• Act as key support when the owner is unavailable

Requirements:

• At least 1 year’s experience in a similar role (spa, salon, or wellness reception)
• Confident using online booking systems (e.g. Fresha)
• Strong customer service and communication skills
• Fluent in English, both spoken and written
• Trustworthy, organised, and able to work independently
• Comfortable supporting both male and female clients in a respectful, private setting

Benefits:

• Starting at minimum wage, with review after probation
• Staff discount on spa treatments and retail products
• Friendly, respectful working environment
• Opportunity to grow into a senior support role over time

Schedule:
Full-time, including weekends
5-day working rota (to be discussed in interview)
Job Types: Full-time, Permanent
Pay: Up to £13.00 per hour

Benefits:

• Flexitime
• Free parking
• On-site parking
• Store discount

Work Location: In person
Expected start date: 16/09/202

• Greet and check in clients with a welcoming, professional approach
• Manage appointment bookings, emails, and client communications
• Handle payments, invoicing, and end-of-day reconciliation
• Keep the reception and client areas tidy and professional at all times
• Coordinate with the spa team to maintain smooth operations
• Ensure client privacy and manage discreet, private sessions efficiently
• Upsell treatments and products where appropriate
• Act as key support when the owner is unavailabl