Full job description

Dr. Ifthikar Medical Center, Sharjah is looking for a professional, well-presented and experienced Front Desk Executive with previous dermatology, aesthetic or medical clinic experience to join our team.

The ideal candidate will be responsible for managing the front desk, welcoming patients, handling appointments and enquiries, coordinating with doctors and clinical staff, and ensuring a smooth and professional patient experience from arrival to departure.

Key Responsibilities

• Welcome and greet patients in a professional and friendly manner.
• Manage patient registration, appointments, check-in and check-out.
• Handle incoming calls, WhatsApp enquiries and general patient queries.
• Schedule, confirm and reschedule patient appointments.
• Coordinate doctor schedules and manage appointment flow efficiently.
• Maintain accurate patient information and records in the clinic system.
• Explain clinic services, consultation procedures and general information to patients.
• Coordinate with doctors, nurses, beauty therapists and other departments regarding patient appointments and treatment flow.
• Follow up with patients regarding appointments when required.
• Handle patient concerns professionally and escalate issues to management when necessary.
• Assist with billing, payments and basic insurance-related coordination where applicable.
• Maintain confidentiality of patient information.
• Ensure the reception area remains clean, organized and professionally presented.
• Support patient retention and provide excellent customer service.
• Follow clinic policies, procedures and professional standards.

Core Requirements

• Previous experience as a Front Desk Executive / Receptionist in a dermatology, aesthetic, medical or cosmetic clinic.
• Strong knowledge of clinic appointment and patient-management procedures.
• Excellent English communication skills, both verbal and written.
• Strong customer service and interpersonal skills.
• Professional, confident and well-groomed appearance.
• Good knowledge of dermatology and aesthetic clinic services is preferred.
• Experience handling WhatsApp and social-media patient enquiries is an advantage.
• Good computer skills and familiarity with clinic management/booking systems.
• Ability to multitask and work efficiently in a busy clinic environment.
• Strong organizational and follow-up skills.
• Ability to handle patients professionally and maintain a positive attitude.
• UAE healthcare/clinic experience is preferred.
• Arabic language skills are an advantage.