OVERVIEW

We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. This role is vital in creating a welcoming atmosphere for our patients and ensuring their visit is enjoyable and memorable. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.

EXPERIENCE

• Previous experience in medical office/aesthetics is preferred.
• Strong background in guest relations and front desk operations is highly desirable.
• Excellent customer service skills with the ability to communicate effectively with guests from diverse backgrounds.
• Bilingual abilities are a plus, enhancing communication with a broader range of guests.
• Proficient phone etiquette skills to manage incoming calls professionally.

• Greet patients upon arrival with a warm and friendly demeanor, providing exceptional customer service.
• Manage the check-in and check-out process efficiently, ensuring accuracy.
• Handleinsurance inquiries, requests, and complaints promptly and professionally.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process payments and maintain accurate records of transactions.
• Perform audit duties as required, ensuring all financial transactions are balanced.
• Collaborate with Physicians and Aesthetic team to ensure seamless patient experiences.
• Uphold high standards of phone etiquette when answering calls and responding to inquiries.