ABOUT MANCINI LEGAL

Mancini Legal is a reputable law firm based in Horsham, providing expert legal services to clients across West Sussex and beyond. We pride ourselves on delivering professional, client-focused solutions in a welcoming and supportive environment. We are seeking a dedicated Front Desk Receptionist to join our team in our Horsham and Haywards Heath offices.

SKILLS AND QUALIFICATIONS

• Essential:
• Previous experience in a receptionist, customer service, or administrative role.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer literacy.
• Professional appearance and demeanor.
• Ability to handle confidential information with discretion.
• Desirable:
• Experience working in a legal or professional services environment.
• Familiarity with case management systems or CRM software.
• Knowledge of the Horsham or Haywards Heath local area.

ROLE OVERVIEW

The Front Desk Receptionist serves as the first point of contact for clients, visitors, and staff, representing the professional image of Mancini Legal. This role requires excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently in a fast-paced legal environment.

KEY RESPONSIBILITIES

• Client Interaction: Greet clients and visitors warmly, ensuring a positive first impression. Answer inquiries in person, over the phone, or via email with professionalism and courtesy.
• Telephone Management: Handle incoming calls, direct them to appropriate staff, and take accurate messages when necessary.
• Appointment Scheduling: Manage appointment bookings, coordinate meeting rooms, and maintain the firm’s calendar for client consultations.
• Administrative Support: Perform clerical tasks such as filing, scanning, photocopying, and managing incoming and outgoing mail.
• Office Coordination: Ensure the reception area is tidy, well-stocked with supplies, and presentable at all times. Liaise with suppliers for office needs as required.
• Data Entry: Update client information in the firm’s database accurately and maintain confidentiality of sensitive information.
• Team Support: Assist legal staff with basic administrative tasks and provide support during busy periods.