MC Group Hotels is seeking a Receptionist to provide exceptional customer service to hotel guests and tenants. This role handles front desk duties, ensures smooth operations across both hotels, and contributes to creating a welcoming and efficient environment.

QUALIFICATIONS:

• 1-2 years of customer service or hospitality experience (preferred).
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and as part of a team.
• Basic knowledge of office software (REI Cloud or take initiative to learn).

ADDITIONAL REQUIREMENTS:

• Availability to work between two hotels.
• Flexible to work 2-5 shifts per week depending on operations.
• Willingness to work weekdays or weekends.
• Immediate start.
• Positive, “willing to learn” attitude.
  Job Type: Part-time
  Pay: $44,137.00 – $74,942.66 per year

Work Authorisation:

• Australia (Preferred)

Work Location: In perso

• Guest Services:
• Check-in/check-out hotel guests and assist with inquiries.
• Provide information on services, amenities, and local attractions.
• Tenant Services:
• Greet tenants and assist with requests (e.g., maintenance, building access).
• Schedule and follow up on service requests.
• Administrative Support:
• Answer phone calls, emails, and process necessary paperwork.
• Maintain records of guest and tenant interactions.
• Security & Safety:
• Monitor building security protocols and assist in emergencies.
• Maintenance Coordination:
• Report maintenance issues and ensure common areas are tidy.