OVERVIEW:

Motel 6 Red Deer is seeking a friendly, reliable, and customer-service-oriented Front Desk Receptionist to join our team. As the first point of contact for our guests, you will be responsible for ensuring a welcoming and seamless check-in and check-out experience. Your role is crucial in creating a positive and lasting impression of our hotel.

Qualifications :

• High school diploma or equivalent required
• Previous hotel or customer service experience preferred
• Comfortable using computers and reservation systems (training provided)
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask
• Must be available to work flexible shifts, including weekends and holidays
• Professional appearance and demeanor
• Ability to speak Filipino is an asset but not require

• Greet guests warmly and professionally upon arrival and departure
• Perform check-in and check-out procedures efficiently using the property management system
• Answer phone calls, emails, and inquiries in a polite and helpful manner
• Manage guest reservations, cancellations, and modifications accurately
• Handle cash, credit card transactions, and daily cash-out procedures
• Provide information about hotel policies, amenities, and local attractions
• Address guest complaints or concerns and escalate to management as needed
• Maintain a clean and organized front desk and lobby area
• Communicate effectively with housekeeping and maintenance staff regarding room status and guest needs
• Follow all safety and security procedures, including emergency protocols
• Complete shift reports and administrative duties as required
• Assist with nightly audit procedures, including reconciling daily transactions and preparing reports
• Support laundry room operations as needed, such as loading machines or folding linens during slow periods

Qualifications :

• High school diploma or equivalent required
• Previous hotel or customer service experience preferred
• Comfortable using computers and reservation systems (training provided)
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask
• Must be available to work flexible shifts, including weekends and holidays
• Professional appearance and demeanor
• Ability to speak Filipino is an asset but not required