JOB OVERVIEW

We are seeking a dedicated and organized Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires a friendly demeanor, strong communication skills, and the ability to multitask effectively in a fast-paced environment.

CORE SKILLS

• Communication Skills: Clear verbal and written communication is essential for interacting with clients, staff, and visitors.
• Customer Service: Ability to handle inquiries, complaints, and requests with professionalism and empathy.
• Multitasking: Managing phone calls, scheduling, and walk-ins simultaneously.
• Organization: Keeping records, managing appointments, and maintaining a tidy front desk area.
• Attention to Detail: Ensuring accuracy in messages, scheduling, and documentation.
• Discretion with confidential information.

TECHNICAL SKILLS

• Phone Systems: Familiarity with multi-line phone systems.
• Office Software: Proficiency in Microsoft Office (Word, Excel, Outlook) or Google Workspace.
• Scheduling Tools: Experience with calendar management tools like Calendly or Outlook.
• CRM or Front Desk Software: Knowledge of systems like Salesforce, Zendesk, or hotel/property management systems if applicable.

INTERPERSONAL SKILLS

• Professionalism: Maintaining a courteous and polished demeanor.
• Discretion: Handling sensitive information with confidentiality.
• Teamwork: Collaborating with other departments or staff members.

EDUCATION & EXPERIENCE

• Bachelor’s degree in accounting, finance, or business administration preferred, but not required.
• QuickBooks online certification is optional but useful.
• 2+ years of administrative or receptionist experience working in a CPA firm is a plus.
• Other certifications, such as Certified Administrative Professional (CAP) or Certified Professional Receptionist (CPR), are a huge plus.
  Job Type: Full-time
  Pay: $20.16 - $22.90 per hour
  Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor’s (Preferred)

Experience:

• Front desk: 2 years (Required)
• QuickBooks: 2 years (Preferred)

Language:

• English (Required)
• French (Preferred)
• Spanish (Preferred)

Ability to Commute:

• Concord, CA 94520 (Required)

Work Location: In perso

• Greet and assist clients and visitors in a professional manner.
• Manage multi-line phone systems, directing calls appropriately and taking messages when necessary.
• Perform data entry tasks, maintaining accurate records and filing systems.
• Utilize QuickBooks for basic bookkeeping tasks as needed.
• Schedule appointments and manage calendars efficiently.
• Provide clerical support including typing, proofreading documents, and managing correspondence.
• Maintain office organization through effective filing systems and inventory management.
• Assist with customer support inquiries, ensuring client satisfaction at all times.
• Collaborate with other staff members to ensure smooth office operations.
  The ideal candidate will have the following skills: