FRONT DESK RECEPTIONIST – OPTOMETRY OFFICE

Are you friendly, detail-oriented, organized, and great at multitasking? Our busy optometry practice is looking for a Front Desk Receptionist to join our team! This role is perfect for someone who enjoys helping people, staying organized, and keeping the office running smoothly.

QUALIFICATIONS:

• Previous front desk, receptionist, or customer service experience preferred (medical/optometry experience a plus!)
• Strong communication and organizational skills
• Comfort with technology, scheduling software, and electronic health records
• Ability to multitask and work efficiently in a fast-paced environment
• Ability to manage time and plan ahead
• Professional, dependable, and team-oriented

• Be the first point of contact to our practice, making people feel welcomed, creating a positive first impression
• Greet and assist visitors in a professional manner, providing information as needed
• Answer phone calls and respond to emails/texts in a professional, friendly manner
• Provide customer support by addressing inquiries and resolving issues promptly.
• Schedule and confirm patient appointments
• Check patients in and out with excellent customer service
• Collect payments and balancing daily transactions
• Verify insurance benefits and assist with insurance billing
• Order and track contact lenses
• Handle clerical duties such as organizing, filing, managing office supplies.
• Maintain organization within the front desk area and ensure a clean workspace.
• Maintain a clean, welcoming office environment and assist with general office needs
• Support office management functions to enhance overall efficiency.