JOB SUMMARY

This position requires that you accept the responsibility for creating favorable first impressions of visitors and callers to the community. Additionally you are involved in performing receptionist and general clerical services for management and other team members. You will monitor the activities and behavior of residents so that the care, departmental services and activities of each resident are appropriate and delivered to them in a continuous, predictable, and efficient manner. You must coordinate and communicate with all other team members. Assist the Administration Team Leader in the day-to-day office work with primary responsibility for answering phones, typing and receiving office visitors (members and appointments).

JOB DESCRIPTION

1. Personally get to know residents by communicating with other team members and departments, reviewing appropriate resident records and direct conversation with residents.
2. Participate in the orientation of each new resident to their new living environment, to you, to other team members and to all other residents. Follow and actively participate in all resident orientation practices and procedures which have been and will continually be developed to ease the disorientation, confusion and withdrawal for each new resident to ease their anxiety while they become accustomed to their new and unfamiliar living environment. Explain the amenities, routines and expectations of the community and your department and discuss their unique needs and preferences with them as often as necessary to ease their transition.
3. When called upon, participate in care planning and other formal and informal meetings to reinforce residents? full potential to live independently and age in place graciously. Encourage and motivate each resident to do as much for him or her as possible but take time, if necessary to assist when required.
4. Recommendation of ideas, and involvement in programs that will maximize positive first impressions and resident satisfaction, based on a first hand knowledge of the residents likes, dislikes, beliefs, and interests. Plan your daily work schedule in a way that will maximize time for personal individualized interaction with Residents. 2 5. Request additional guidance, training, and support as necessary to make your work with each resident reach their full potential for safe, healthy and meaningful lifestyle

Please refer the Job description for details