Front Desk Receptionist - Part Time - Bilingual Spanish at National Vision

Durham, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Bilingual Spanish, Bilingual English, Phone etiquette, Appointment scheduling, Record keeping, Data entry, Inventory management, Communication, Organizational skills, Insurance verification, Conflict resolution

Industry

Retail

Description

Company Description America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price. For more details about America's Best, visit AmericasBest.com. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person. How would you like Sundays off? Yes, every Sunday we’re closed! Job Description What would you do? – The Specifics Ensures high quality customer service while following all safety protocols. Ensures a smooth flow of customers through the store. Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. Processes and understands managed care plans while obtaining document information from the insurance company as needed. Provides customers basic and accurate information. Schedules and confirms appointments, follow-up visits and classes. Files all patient records daily and pulls patient files for the next day's appointments. Checks order status and notifies customers when orders are in or of any delays. Keeps reception area tidy and presentable with all necessary materials. Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies. Participates in regularly scheduled mandatory communication meetings. Qualifications Are you the right fit? – The Suitable Talent Fluent in reading and speaking both English and Spanish. Experience as a Receptionist, Front Office Representative or similar role preferred but not required. 0-2 years related experience or training preferred. Experience handling multiple phone lines preferred. Strong customer service skills required Strong organizational skills required Education: High School Diploma or equivalent. Additional Information At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future. Our Benefits Include: 401k retirement savings with company match and stock purchase plan Paid sick time Parental leave Employee eyewear discount College scholarship program Focus on Professional Growth and Career Fulfillment: Training programs available Access to educational courses Emphasis on internal promotions and career advancement At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly! We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Responsibilities

The receptionist is responsible for greeting customers, managing patient records, and ensuring a smooth flow of store operations. They also handle incoming phone calls, schedule appointments, and assist with insurance plan processing.