Front Desk Receptionist - Physiotherapy Clinic at Lifemark Health Group

Richmond, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

20.0

Posted On

10 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Intake, Data Entry, Billing, Scheduling, Customer Service, Microsoft Office Suite, EMR Systems, Case Management, Multitasking, Verbal Communication, Written Communication, Insurance Claims Processing, Administrative Support, Phone Management, Record Keeping

Industry

Wellness and Fitness Services

Description

Front Desk Receptionist – Lifemark Sport Medicine - Richmond Oval Location: 6111 River Road, Richmond, BC, V7C 0A2 Status: Permanent Full Time Expected Schedule: Monday - Friday * Monday: 11:00 a.m. - 7:30 p.m. * Tuesday: 11:00 a.m. - 7:30 p.m. * Wednesday: 11:00 a.m. - 7:30 p.m. * Thursday: 11:00 a.m. - 7:30 p.m. * Friday: 10 a.m. - 6:30 p.m. Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Front Desk Receptionist at Lifemark Sport Medicine - Richmond Oval, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Front Desk Receptionist who shares this same philosophy. At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”. The Front Desk Receptionist is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Front Desk Receptionist is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments. Why Lifemark? * Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team * Supportive and collaborative administrative team * Positive and comforting work environment * Opportunities for growth within a national company * Nationally recognized brand with a strong digital presence Primary Responsibilities * Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries * Coordinate accurate patient intake and maintain up-to-date records throughout treatment * Assist patients with completing documentation to ensure accuracy and completeness * Schedule appointments and manage patient records efficiently * Collect payments at time of service and submit insurance claims to third-party funders * Perform data entry and billing in accordance with clinic procedures * Manage incoming and outgoing communications, including mail, courier, and fax * Provide administrative support to the Care Coordinator Manager and Clinic Director Qualifications & Core Competencies The ideal candidate will have: * High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset * Strong organizational and multitasking skills in a fast-paced environment * Excellent communication (verbal and written) and customer service skills * Proficient in computer systems, including Microsoft Office Suite; previous experience with EMR/Case Management systems considered an asset * Flexible, adaptable, and responsive to changing priorities * Ability to work both independently and collaboratively as part of a team * Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset * Ability and willingness to travel to 6111 River Road, Richmond, BC, V7C 0A2 is required Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca Visit and Apply today! Visit www.lifemark.ca/careers [https://www.lifemark.ca/careers%C2%A0] #LI-DNP

Responsibilities

The Front Desk Receptionist manages patient intake, scheduling, and billing while providing professional administrative support. They act as the primary point of contact for patients, staff, and external funders to ensure smooth clinic operations.