ABOUT US:

We are a multi-discipline wellness clinic (Massage, Osteopathy and eventually Chiro) in need of a Front Desk Receptionist now that we are growing and expanding our services.
We believe in creating a positive and inclusive workplace where everyone feels welcomed, valued and supported. This isn’t a particularly fast-paced job, but it requires attention to detail and warm and supportive energy for our patients.

QUALIFICATIONS & SKILLS:

• Previous experience in a front desk, reception, or administrative role is preferred but not required.
• Experience with direct billing and submitting health insurance claims is a strong asset.
• Exceptional interpersonal and communication skills – you must be friendly, professional, and compassionate.
• Strong organizational skills and the ability to multitask effectively in a calm and efficient manner.
• Proficient with computers, and experience with Jane App is an asset.
• A basic understanding of social media platforms (Instagram, Facebook) and an interest in marketing and promotion is an asset.
• A genuine passion for the health and wellness industry.
• Must be reliable, punctual, and able to work independently.

• Client Coordination & Scheduling: Greet clients with a warm and friendly demeanor. Manage the appointment schedule for multiple therapists, book new appointments, and handle confirmations and reminders via phone, email and Jane App.
• Insurance & Billing: Accurately submit insurance claims on behalf of our clients through various online portals (e.g., Telus Health, Blue Cross). Process payments, manage direct billing, and assist clients with basic insurance-related inquiries.
• Administrative Excellence: Maintain client records as needed, with a high degree of confidentiality. Answer phone calls and respond to emails promptly and professionally.
• Office Management: Keep the reception area and common spaces tidy, organized, and welcoming. Monitor and order office and clinic supplies to ensure we are always well-stocked, and assist with some of the laundry when needed.
• Social Media Assistance (Bonus!): Assist in creating and scheduling engaging content for our social media channels (e.g., Instagram, Facebook) to promote our services, share wellness tips, and connect with our community. This may include taking photos, creating simple graphics, or writing captions.