Front Office Executive
Reports to: Clinic Manager/Supervisor
General Description
The Front office is responsible for providing a friendly, welcoming and efficient service to all customers, in line with the Management’s vision and values on customer satisfaction. The main purposes of the front office staff are to respond courteously to guests’ requests, play main part in the general running of the reception desk and help the Doctors to maintain a smooth consultation bookings service.
1. Ensure the smooth flow of front desk operations.
2. Greet and welcome patients and visitors in a friendly and professional manner, ensuring a positive first impression of the center.
3. Answer phone calls, emails, and walk-in inquiries, directing them appropriately while providing accurate information.
4. Schedule, confirm, and manage patient appointments efficiently.
5. Provide clear and accurate information regarding insurance claims, including coverage details, claim processes, and any necessary documentation.
6. Assist patients with filling out insurance forms and ensure all paperwork is completed correctly and submitted on time.
7. Coordinate with insurance providers, helping to resolve any issues or questions related to claims and coverage.
8. Maintain patient records and ensure confidentiality.
9. Maintain and manage the front office area, ensuring it is neat and professional.
10. Handle incoming and outgoing mail, packages, and deliveries.
11. Assist with billing inquiries, process payments, and issue receipts.
12. Build a good rapport with all customers to producing excellent feedback and guest satisfaction/customer care.
13. Deal with customer complaints/issues in quickly, effectively and courteous manner, providing or seeking solutions as quickly as possible.
14. To be responsible for accurate and efficient accounts and customer billing processes.
15. Ensure the usage of suggestive selling techniques to upsell treatment/packages and to increase footfall & revenue.
16. To undertake general office duties, including correspondence, software, emails, filing and reports to ensure the smooth running of the operations.
17. Ensure treatment room/therapist are allocated as per the advice of Doctors and as per guest preference and special requests.
18. Ensure prompt responds to telephone and in-person inquiries regarding booking, information and patient concern. Keeping a record of the same.
19. Ensure proper response /follow ups for all the enquiries/phone calls and keeping record of the same.
20. Keep accurate record of medicine stock, sales and usage.
21. Report any maintenance, breakage or cleanliness problems to the relevant manager.
22. Maintain a good rapport with other departments like Doctors and therapists.
Performs other duties as assigned or deemed necessary by management (daily reports and different
Job Types: Full-time, Permanent
Pay: AED2,000.00 - AED2,500.00 per mont

Please refer the Job description for details