Receptionist (Allied Health)

Join a Practice That Makes a Difference

The Lighthouse Psychology Practice is a warm, professional, and values-driven psychology practice with clinics in Campbelltown and Moorebank. We are passionate about delivering exceptional client care and creating a supportive environment where our team can thrive.

We are seeking a friendly, organised, and proactive Medical / Allied Health Receptionist to join our growing team in a part-time position (7 day fortnight). This role works across both our Campbelltown and Moorebank clinics and plays a vital part in ensuring our clients receive an outstanding experience from their very first contact.

About the Role

As the first point of contact for our clients, you will be responsible for creating a welcoming and professional experience while supporting the smooth day-to-day operation of our practice. Your responsibilities will include:

• Providing exceptional front desk reception and customer service to clients, referrers, and clinicians.
• Supporting the day-to-day operation of the clinic in consultation with the Practice Manager, ensuring appointments, client enquiries, and administrative processes run efficiently.
• Managing appointments, clinician diaries, and client bookings.
• Processing Medicare claims, invoices, EFTPOS transactions, and client payments.
• Using a range of software platforms, including Zanda, Microsoft Outlook, and specialised portals such as RediCase and the Victim Services Portal, to support clinical and administrative workflows.
• Answering phones, responding to emails, scanning, filing, and maintaining accurate client records.
• Providing administrative support to our team of psychologists and allied health professionals.

About You

You are someone who enjoys helping others, takes pride in delivering outstanding customer service, and thrives in a busy environment. You are organised, adaptable, and able to work both independently and collaboratively.

Essential Requirements

• Previous experience in a medical, psychology, or allied health reception role.
• Availability to work across both our Campbelltown and Moorebank clinics.
• Flexibility to work shifts commencing from 8:30 am and finishing as late as 6:00 pm.
• Willingness to provide additional leave coverage when required.
• Excellent communication and interpersonal skills.
• Strong organisational skills with excellent attention to detail.
• Police check, working with children check and NDIS worker screening check (or eligible for)
• Confidence using Microsoft Office and learning new practice management software.
• Professional presentation and a warm, welcoming manner.
• Ability to manage competing priorities while maintaining accuracy and professionalism.

Why Join The Lighthouse Psychology Practice?

At Lighthouse, we value Integrity, Collaboration, Respect, Growth, Professionalism, and Wellbeing. We believe our reception team is central to the client experience and we invest in creating a supportive workplace where every team member is valued.

We offer:

• A supportive and collaborative team culture.
• Ongoing training and professional development.
• A meaningful role where your work positively impacts the lives of others.
• A modern, professional work environment.
• Opportunities to grow with an expanding psychology practice.

How to Apply

To apply, please send your resume and a cover letter outlining your suitability for the role to:

Kelly Reading

Practice Manager

📧 *******@thelighthousepractice.com.au

Applications close: 9th November 2026