Front Desk Receptionist

at  The Orthopedic Institute of Pennsylvania

At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You’ll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.
POSITION SUMMARY: Responsible for providing excellent customer service and scheduling responsibilities according to our therapy scheduling protocols.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent required.
• Strong customer service skills and excellent communication skills.
• Basic computer skills, preferably in Windows.

• Responsible for a warm, friendly greeting when patients arrive at the facility’s therapy appointment.
• Perform medical reception clerical duties, including answering phones, screening calls, taking messages, pulling patient information, and maintaining a clean, professional work environment.
• Accurately and efficiently check in/out patients.
• Collects copays according to the insurance plans and documents payments received.
• Balances daily deposits and cash out at the end of their shift.
• Adheres to organizational policies and procedures regarding HIPAA, code of conduct, and confidentiality.
• Able to help cover other locations and stay beyond scheduled times to cover time off or unexpected absences.