Please note: We are a UK agency, and this is a temporary work placement in Miami, Florida, United States via the J-1 Visa Program. Please ensure you understand what this is before applying. Eligibility is listed below.
Job Title: Front Desk Intern/Trainee (Paid Intern/Traineeship)
Location: Miami, FL
Program Duration: 12/18 months

POSITION OVERVIEW:

We are seeking a dedicated and enthusiastic Front Desk Intern/Trainee to join the team at a prestigious 5-star hotel in Miami, Florida. This J-1 Visa internship offers a unique opportunity for students and professionals to gain firsthand experience in luxury hospitality. As a Front Desk Intern, you will be a key point of contact for guests, ensuring smooth check-in and check-out procedures, handling reservations, and delivering exceptional customer service. You will have the chance to work in a dynamic and fast-paced environment, gaining valuable skills in hotel operations while providing world-class service to an international clientele.

REQUIREMENTS:

• 5+ years of related work experience or
• Currently enrolled in a post-secondary academic institution outside the U.S. or
• Graduated with 12 months of relevant work experience
• Strong communication skills and fluency in English
• Previous experience in customer service or hospitality preferred
• Adaptable, resourceful, and guest-focused attitude

• Welcome guests and assist with check-ins and check-outs in a professional and friendly manner
• Manage reservations, cancellations, and guest requests efficiently
• Provide guests with information on hotel services, amenities, and local attractions
• Address guest inquiries and resolve concerns to enhance the guest experience
• Work collaboratively with hotel departments to ensure seamless service delivery
• Uphold the hotel’s standards of excellence in hospitality and customer service