Job Overview:
We are seeking a Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our company, providing administrative support and managing the front desk operations.

Responsibilities:

• To assist with taking reservations; following the correct reservations procedure when a representative from the reservations team is not available
• To check in Guests, register guest, and allocate rooms.
• Upon check in to verify guests’ method of payment follow established credit checking procedures or cash handling procedures.
• To check out departing guests, ensuring the correct paperwork is completed, signed, all bills are posted and account is settled in full where applicable.
• To cash up and reconcile reception takings and balance float.
• To answer incoming calls for Guests or internal team members and transfer the calls accordingly.
• To ensure guest details and room numbers are not revealed to any non-hotel personnel unless otherwise requested by the guest in the interest of privacy and security.
• To deal with all guests’ queries in a professional and timely manner.
• To co-ordinate room status updates with the housekeeping team by notifying them of group checkouts, late check in rooms, early check in rooms and special requests.
• To be fully aware of all the hotel facilities, and actively up sell to the Guest.
• To be fully aware of the food and beverage offerings through the restaurant, bar and room service.
• To conduct show rounds for Guests when required.
• To be fully aware of all room types, in-room facilities and mini bar operations.
• To assist the concierge when required during bus periods of the business.
• To ensure the reception area is kept neat at all times.
• To ensure that all equipment is in working order, and report any faults to the department manager at the earliest opportunity.
• To assist with other Hotels or affiliated business when required.
• To be fully aware of other hotels within the group and the facilities that they offer.

Essential

• At least 1 year experience in a quality hotel
• Excellent command over the English language.
• Positive attitude.
• Customer service focus
• Good computer Skills

Desirable

• Front office Experience
• Working Knowledge of Opera

The ideal candidate will receive competitive pay, Up-selling bonus/incentive, excellent training and Development opportunities, Company benefits.
Job Type: Full-time
Pay: From £25,397.00 per year

Benefits:

• Canteen

Application question(s):

• Do you have the legal right to work full-time?
• Are you an immediate joiner?

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Opera PMS: 1 year (preferred)

Language:

• English (preferred)

Work Location: In perso

• To assist with taking reservations; following the correct reservations procedure when a representative from the reservations team is not available
• To check in Guests, register guest, and allocate rooms.
• Upon check in to verify guests’ method of payment follow established credit checking procedures or cash handling procedures.
• To check out departing guests, ensuring the correct paperwork is completed, signed, all bills are posted and account is settled in full where applicable.
• To cash up and reconcile reception takings and balance float.
• To answer incoming calls for Guests or internal team members and transfer the calls accordingly.
• To ensure guest details and room numbers are not revealed to any non-hotel personnel unless otherwise requested by the guest in the interest of privacy and security.
• To deal with all guests’ queries in a professional and timely manner.
• To co-ordinate room status updates with the housekeeping team by notifying them of group checkouts, late check in rooms, early check in rooms and special requests.
• To be fully aware of all the hotel facilities, and actively up sell to the Guest.
• To be fully aware of the food and beverage offerings through the restaurant, bar and room service.
• To conduct show rounds for Guests when required.
• To be fully aware of all room types, in-room facilities and mini bar operations.
• To assist the concierge when required during bus periods of the business.
• To ensure the reception area is kept neat at all times.
• To ensure that all equipment is in working order, and report any faults to the department manager at the earliest opportunity.
• To assist with other Hotels or affiliated business when required.
• To be fully aware of other hotels within the group and the facilities that they offer