Front Desk Receptionist at University Orthopedics

Cumberland, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Check-In, Patient Check-Out, Appointment Scheduling, Customer Service, Telephone Handling, Demographic Information Editing, Co-pay Collection, Insurance Verification, EMR Systems, Practice Management Systems, MS Office, Mail Sorting, Fax Management, Professional Appearance, Teamwork, Interpersonal Skills

Industry

Hospitals and Health Care

Description

Job Title: Front Desk Check In & Check out Receptionist Reports to: Site Manager GENERAL SUMMARY OF DUTIES: The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume. Essential Job Functions: * Locate and process referrals at the time of visit * Complete patient check-in and check-out for a specific office location and pod * Schedule follow up appointments at UOI locations/offices * Facilitate appointment scheduling for external referrals * Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures. * Collect co-pays and patient account balance and collection balance. * Answering front desk telephones and directs calls as appropriate. * Print schedules and superbills for next-day provider visits. * Batching out at the end of the shift and verifying co-pays with cash collected. * Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes. * Obtains verification of DME benefits. * Demonstrates expected Customer Service behaviors * Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians. * Maintain a professional appearance and work environment * Additional duties as assigned by the Manager to meet department needs Requirements: * High school diploma or equivalent * At least 1 year of medical receptionist or administration experience preferred * Excellent communication and interpersonal skills * Excellent customer service skills * Knowledge of MS Office and EMR systems/ practice management systems * Knowledge of insurance eligibility and verification * Motivated individual with team approach * Must be able to travel to all sites if/when necessary.

Responsibilities

The primary duties involve managing patient interactions at the front desk, including check-in, check-out, scheduling follow-up appointments, and processing referrals for the office location. This role also requires handling administrative tasks such as collecting co-pays, verifying insurance benefits, and managing incoming communications like phones and mail.