Front Desk Receptionist at University Orthopedics

East Greenwich, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Exceptional People Skills, Communication Skills, Interpersonal Skills, Customer Service Skills, Knowledge of MS Office, Knowledge of EMR Systems, Knowledge of Insurance Eligibility, Verification Skills, Motivated Individual, Team Approach

Industry

Hospitals and Health Care

Description

Job Title: Front Desk Check In & Check out Receptionist Reports to: Site Manager GENERAL SUMMARY OF DUTIES: The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume. Essential Job Functions: * Locate and process referrals at the time of visit * Complete patient check-in and check-out for a specific office location and pod * Schedule follow up appointments at UOI locations/offices * Facilitate appointment scheduling for external referrals * Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures. * Collect co-pays and patient account balance and collection balance. * Answering front desk telephones and directs calls as appropriate. * Print schedules and superbills for next-day provider visits. * Batching out at the end of the shift and verifying co-pays with cash collected. * Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes. * Obtains verification of DME benefits. * Demonstrates expected Customer Service behaviors * Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians. * Maintain a professional appearance and work environment * Additional duties as assigned by the Manager to meet department needs Requirements: * High school diploma or equivalent * At least 1 year of medical receptionist or administration experience preferred * Excellent communication and interpersonal skills * Excellent customer service skills * Knowledge of MS Office and EMR systems/ practice management systems * Knowledge of insurance eligibility and verification * Motivated individual with team approach * Must be able to travel to all sites if/when necessary.

Responsibilities

The Front Desk Receptionist is responsible for facilitating patient check-in and check-out, processing referrals, and scheduling appointments. They also handle patient demographic information, collect payments, and provide exceptional customer service.