Front Desk Receptionist at US Foot & Ankle Specialists

Charleston, West Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Service, Appointment Scheduling, EHR Management, Insurance Verification, Medical Terminology, CPT Coding, ICD-9/ICD-10 Coding, Customer Service, HIPAA Compliance, Microsoft Office Suite, Data Entry, Accounts Receivable/Payable, Multi-tasking, Problem-solving, Interpersonal Skills, Administrative Support

Industry

Hospitals and Health Care

Description

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education. Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned): * Greet patients upon arrival and address questions and concerns * Answer incoming calls, provide information, transfer calls, and take messages as needed * Schedule appointments and manage multiple provider calendars * Register new patients and update existing patient demographics and financial information * Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff * Maintain and update patient records through data entry, faxing, and scanning * Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items * Review and update accounts receivable/payable changes since prior visits * Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly * Monitor office supply inventory, place orders, and coordinate equipment maintenance and service * Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments * Prepare and process daily reports, deposit slips, and upload financial records to shared files * Review billing claims and denials; gather required information from providers or patients to resolve issues * Support additional office tasks and projects as needed Front Desk Receptionist Required Skills and Experience: * High School Diploma or GED equivalent * 2+ years of administrative support experience in a medical environment preferred * Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred * Excellent customer service and interpersonal skills * Ability to establish and maintain effective working relationships with patients, coworkers, and the public * Strong communication, multi-tasking, and problem-solving skills * Ability to thrive in a fast-paced and demanding work environment * Strong attention to detail and a commitment to achieving high levels of patient satisfaction * Ability to maintain confidentiality and uphold HIPAA compliance at all times * Sound judgment and discretion in handling sensitive information * Team-oriented mindset, flexibility, and a willingness to learn * Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems Front Desk Receptionist Physical Requirements: The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly: * Sit, talk, hear, and use hands to write, type, or operate office equipment * Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell * Perform repetitive motions, including reaching overhead and typing * Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds * Maintain peripheral vision, depth perception, and focus adjustments Front Desk Receptionist Benefits Offered: * Health Insurance (Single & Family plans available) * Life Insurance * Disability Insurance * 401(k) Plan with Company Match * Employee Discount Program * Paid Time Off (PTO) * Paid Holidays

Responsibilities

Provide essential administrative support by managing patient registration, scheduling, and electronic health records in a fast-paced medical practice. Handle financial tasks including payment collection, insurance verification, and billing claim resolution.