ABOUT US:

YWCA Peterborough Haliburton provides safe shelter, resources and support to help women escape gender-based violence, build upon their existing strength, and move forward in their lives. With the help of our community, we’re interrupting the cycle of gender-based violence and creating a safer, more equitable future for all.
As a member of YWCA Canada, we are part of a global movement dedicated to ending gender-based violence in all forms.
We are committed to engaging with all women and children in a manner experienced as allyship. We see women and their children at their most vulnerable moments; thus we are in a position to offer an experience of trust, respect, and genuine care that has the potential to provide a key step towards healing. We take this responsibility seriously. Our work is rooted in principles of intersectional feminism and anti-oppression/anti-racism, is trauma and violence informed, person-centered and focused on harm reduction. Our intention is to be as low-barrier as possible and responsive to women and their families in whatever ways they need us to be. We aim to lift each other, and other women, up.
Our hope, grounded in our shared passion and intentional approaches, makes for a powerful force against gender-based violence.
We are currently seeking a Front Desk Receptionist to join our team in Minden, Ontario on a Relief basis.

QUALIFICATIONS/REQUIREMENTS:

• Demonstrated ability and experience working with multi-line phone system and with voicemail.
• Demonstrated ability to respond effectively to crisis situations in a sensitive and tactful manner.
• Proficient computer skills in Microsoft Office, other software, and talk and text from cellular devices.
• Effective verbal and written communication skills in English. Additional languages (including ASL) an asset.
• Ability to maintain confidentiality.
• Ability to deal effectively and tactfully with the general public.
• An understanding of violence against women issues and knowledge of the issues related to women living in rural communities.
• Commitment to anti-oppression work and ability to work within a feminist framework.
• Experience and comfort with working alone.
• Non-Violent Crisis Prevention and Intervention and CPR/First Aid Certification an asset.
• Familiar with the YWCA Outreach Services and other local Community Services and resources an asset.
• Clear CPIC with vulnerable sector screening required
• The YWCA Vaccination Policy requires all employees to be fully vaccinated against COVID-19. Valid exemptions pursuant to the Ontario Human Rights Code will be assessed on a case-by-case basis.

PURPOSE OF PROGRAM:

The Women’s Centre Front Desk Receptionist (Relief) provides reception support and performs a variety of clerical duties on a relief basis, as requested and as available.
Reporting to the Women’s Centre Manager, the Front Desk Receptionist (Relief) is responsible for promoting a positive image of the YWCA through personal, telephone and electronic contact with the public, working within YWCA Vision and Mission, values, policies and procedures.

MAJOR RESPONSIBILITIES:

• Assist with the main office administrative communications and operations, maintaining confidentiality at all times.
• Answer phone lines, voicemail messages, and emails, directing callers to appropriate programs, services, staff, and resources.
• Greets, welcomes, and directs visitors, clients, and volunteers to the appropriate Women’s Centre staff.
• Sorts incoming mail and directs to the appropriate individuals or their mailboxes.
• Monitor the Women’s Centre security systems; report maintenance needs and repairs.
• Receive petty cash and donations following YWCA policies and protocols.
• Assist the Women’s Centre Manager with the promotion of YWCA services, events, and programs in Haliburton County, providing information and explaining their purpose as required.