JOB SUMMARY

We are seeking a friendly and professional Front Desk Relief Auditor Agent to join Holiday Inn Vancouver Centre team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Job Description:
*Providing exceptional customer service by going an extra mile for our guests
*Accurately billing and tallying individual accounts (balancing accounts and charges)
*Basic concierge duties such as giving out directions
*Checking guests in/out of the hotel
*Answering switchboard
*Responding to guest inquiries and requests
*Completing shift checklists (including night audit tasks)
*Other duties and projects as assigned
*Cash handling
Job Requirements:
*Knowledge of Opera property management system an asset
*Grade 12 completion. Post secondary education in Tourism/Hospitality programs an asset.
*Excellent customer service skills and attitude
*Strong communication and interpersonal skills
*Ability to handle challenging situations with tact and diplomacy
*Previous front desk experience is required
*Excellent command of the English language, verbal and written. Second language an asset.
*Must be available to work shifts. (AM, PM, over-nights and weekends)
Thank you for your application. Please be advised that only short-listed candidates will be contacted.
*Must already be in lower mainland and eligible to work by law to apply. *
*Please do not call the hotel as resumes will only be accepted via email. *
Job Types: Full-time, Permanent
Pay: $17.40-$23.77 per hour
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests’ experiences!
Job Type: Full-time
Pay: $17.40-$23.77 per hour
Expected hours: 40 per week

Additional pay:

• Commission pay
• Overtime pay

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift

Application question(s):

• Are you currently in the lower mainland with at least one year remaining on a valid working permit (without restriction) and able to start within 2 weeks?

Work Location: In perso

Please refer the Job description for details