Front Desk Rep - Tahiti/Club at Soleil Management, LLC

Spring Valley, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

16.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Registration, Customer Service, Safety Procedures, Data Entry, Room Assignment, Key Control, Handling Guest Requests, Shift Balancing, Cash Handling, Payment Processing, Front Desk Software, Telephone System Operation, Reservation Taking, Communication Skills, Computer Skills, Professional Appearance

Industry

Hospitality

Description

Description ABOUT THE COMPANY: Soleil Management was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region. Our staff of professionals is well-versed in the management services arena and able to provide superior service and state-of-the-art technology to our clients. ROLE To provide efficient guest registration in and out of the resort while displaying superior hospitality and customer service. Responsibilities: Provide a superb customer and professional service regardless of guest demeanor, with company service standards. Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets. Input all guest information on account correctly during registration. Assignment of rooms to account according to company process. Issue and control guest room keys to account properly. Effectively handle and fulfill guest requests. Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments. Accurate cash and payment handling skills, inputted correctly on guest folios. Balanced each shift. Post all required transactions to guest accounts. Efficiently check guests in and out of the resort. Maintain a flexible work schedule based on business needs. Must be able to fully understand and use the front desk software, and must have general knowledge of the resort. Must be able to understand and use the telephone system. Must be able to take reservations for owners/guests and input into resort system. Perform all other job requests as assigned by management. Different payment types and cash transaction Requirements High school or equivalent education required Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required. Extensive experience with computers and telephones. Prior experience handling cash and payment software preferred. Professional appearance that is clean, natural, polished, and professional Effective communication skills and proficient oral and written English language skills Excellent computer skills Capable of lifting up to 20lbs. *Team members are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Management Team. EEO/Drug Free Workplace

Responsibilities

The primary role is to provide efficient guest registration in and out of the resort while consistently displaying superior hospitality and customer service according to company standards. Responsibilities also include accurately inputting guest information, managing room assignments and keys, fulfilling guest requests, and ensuring accuracy in all shift-end paperwork and financial transactions.