Front Desk Representative at Aran Eye Associates

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Insurance Verification, Communication, Interpersonal Skills, Electronic Medical Records, Multi-tasking, Complaint Handling, Scheduling, Co-payment Collection, Documentation Scanning

Industry

Description

Description General Summary Responsible for providing excellent customer service and acting as the first point of contact for patients/guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Responsible for responding to inquiries, directing calls, and maintaining a tidy and organized workspace. Essential Functions Perform check in and check out tasks, as well as insurance verification in one or more of the following areas: Check-In Greet and check in patients and other visitors arriving for appointments Verify medical insurance benefits online or call insurance companies or primary care physicians (PCP) offices to obtain benefit information Coordinate with patients regarding their insurance benefits and medical provider program Collect co-payments/balances upfront Confirm and obtain referrals and/or authorizations if required by insurance, prior to visit Obtain, verify, and enter patient and their provider’s information into EMR ensuring the accuracy of all entries Scan paperwork to EMR Complete end-of-day closing duties Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate Check-Out Complete check out procedures at end of patient visit Make follow-up appointments using scheduling protocol and forcing power protocol Post charges and keep the posting of capitations up to date Fax visit notes to the PCP or referral physician Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected Scan all supporting documentation into the patient’s chart Requirements Job Specifications Typically has the following skills or abilities: One to two years of Customer Service experience Ability to handle multiple tasks simultaneously in a fast-paced environment Ability to handle and diffuse patient complaints and disagreements Exceptional communication and interpersonal skills Experience navigating Electronic Medical Records and Outlook Preferred Skills Bilingual (English / Spanish) Working Conditions The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. #LI-ONSITE VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.

Responsibilities

The Front Desk Representative is responsible for providing excellent customer service as the first point of contact for patients and guests. This includes handling check-in and check-out tasks, verifying insurance, and maintaining an organized workspace.