Front Desk Representative at Arrowhead Orthopaedics

Redlands, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Greeting Patients, Front Desk Operations, Phone Handling, Appointment Scheduling, Insurance Verification, Payment Collection, Record Maintenance, HIPAA Compliance, EMR Systems, Communication Skills, Interpersonal Skills, Multi-tasking, Detail-Oriented, Organization, Dependability, Teamwork

Industry

Medical Practices

Description

Description The Front Desk Representative serves as the first point of contact for patients and visitors in a medical office or clinic. This role is responsible for greeting patients, managing front desk operations, handling phone calls, scheduling appointments, verifying insurance, collecting payments, and maintaining accurate patient records. The Front Desk Representative ensures an efficient, welcoming, and professional environment to support patient care and clinic operations. Key Responsibilities Greet and check in patients in a friendly, professional manner. Answer multi-line phones, direct calls, or take accurate messages. Schedule, confirm, and cancel patient appointments using EMR system. Verify patient insurance coverage and eligibility prior to appointments. Collect co-pays, balances, and other patient payments, issue receipts. Ensure all necessary forms and documentation are completed before patient visits. Maintain confidentiality and compliance with HIPAA regulations. Update patient information and input accurate data into electronic systems. Handle patient inquiries, complaints, or direct them to appropriate staff. Coordinate with clinic staff to ensure timely patient flow. Maintain a clean, organized, and professional front office area. Perform administrative duties such as filing, faxing, copying, and mailing. Assist with other office duties as required by management. Requirements Education Minimum: High school diploma or equivalent Experience Minimum: One year of experience in a medical or customer service setting Preferred: Knowledge of medical terminology, insurance plans, and HIPAA compliance. Proficient in electronic medical record systems Skills, Knowledge, and Abilities Excellent verbal and written communication skills Strong interpersonal and customer service skills Ability to multi-task and remain calm under pressure Detail-oriented and organized Dependable, punctual, and professional Ability to work independently and collaboratively in a team setting Bilingual skills a plus Physical demands Prolonged periods of sitting and using office equipment. Ability to lift up to 15 pounds occasionally. Repetitive motion such as typing and data entry. Ability to communicate clearly in person and on the phone.

Responsibilities

The Front Desk Representative acts as the initial contact for patients and visitors, managing all front desk operations including greeting, scheduling appointments, verifying insurance, and collecting payments. This role is crucial for maintaining an efficient, welcoming, and professional environment to support overall patient care and clinic operations.