Front Desk Representative at Freedom First Credit Union

Roanoke, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Office Work, Interpersonal Skills, Video Surveillance, Microsoft Word, Microsoft Excel, Communication, Attention to Detail, Problem Solving, Security Monitoring, Log Management, Emergency Response, Mail Handling, Delivery Acceptance, Building Inspection, Tact, Diplomacy

Industry

Financial Services

Description

Role: Greet people entering the building, answer any questions, provide directions and alert staff. Serve as the first impression of the Credit Union. Manage the building log of who is entering and exiting the building. Accept deliveries and mail. Periodically review video and inspect the building and parking lots for issues. Be the initial building point of contact for emergency personnel (fire/police). Essential Functions & Responsibilities: 50% Greet all visitors to the building. Ensure visitors are logged into the visitor system and ensure a smooth handoff to the employee they are visiting. Ensure that visitors are logged out upon leaving. 20% Accepting deliveries and mail. Ensuring all mail/packages are properly secured for the recipient to pick up. 20% Monitor building video surveillance for security issues. Serve as the initial building point of contact for emergency personnel. 10% Other duties as assigned. Performance Measurements: 1. Must comply with government and other regulations affecting the credit union industry including, but not limited to, OFAC and the Bank Secrecy Act. 2. Meets or exceeds performance expectations as described in Essential Functions and Responsibilities. 3. Please refer to Annual Performance Goal document for remaining Performance Measurements. Knowledge and Skills: Experience: At least two years of training or experience in customer service and office work. Education: High school diploma or GED. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: Skill and ability to use and operate a keyboard (typewriter), computer, calculator, fax machine, copier and telephone. Skill and ability to utilize video surveillance systems. Read and understand computer printouts, manuals and other related materials. Must have the skill and ability to use Microsoft Word and Excel. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is occasionally required to stand, walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: Work is performed both indoors and outdoors in an office environment with normal potential for exposure to safety and health hazards. May periodically travel to other, similar sites. The noise level in the work environment is usually moderate. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Responsibilities

The Front Desk Representative greets visitors, manages the visitor log, and serves as the first point of contact for the Credit Union. They also accept deliveries, monitor security video, and assist emergency personnel as needed.