Front Desk Representative - Hono Koa at Soleil Management, LLC

Kaanapali, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

22.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Hospitality, Registration, Cash Handling, Payment Processing, Computer Skills, Telephone System Usage, Reservation Taking, Safety Procedures, Security Procedures, Problem Solving, Attention To Detail, Time Management, Folio Adjustment, Professional Appearance

Industry

Hospitality

Description

Description Join in on the fun we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests. Role: To provide efficient guest registration in and out of the resort while displaying superior hospitality and customer service. Responsibilities: Provide a superb customer and professional service regardless of guest demeanor, with company service standards. Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets. Input all guest information on account correctly during registration. Assignment of rooms to account according to company process. Issue and control guest room keys to account properly. Effectively handle and fulfill guest requests. Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments. Accurate cash and payment handling skills, inputted correctly on guest folios. Balanced each shift. Post all required transactions to guest accounts. Efficiently check guests in and out of the resort. Maintain a flexible work schedule based on business needs. Must be able to fully understand and use the front desk software, and must have general knowledge of the resort. Must be able to understand and use the telephone system. Must be able to take reservations for owners/guests and input into resort system. Perform all other job requests as assigned by management. Different payment types and cash transaction Requirements Requirements: High school or equivalent education required Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required. Extensive experience with computers and telephones. Prior experience handling cash and payment software preferred. Professional appearance that is clean, natural, polished, and professional Effective communication skills and proficient oral and written English language skills Excellent computer skills Work Posture Requirements: Sitting: Rarely Standing: Constantly Walking: Constantly Driving: Rarely Bending (from waist): Frequently Crouching (squat): Frequently Kneeling: Frequently Crawling: Rarely Climbing (stairs): Rarely Climbing (ladder): Rarely Twisting: Frequently Reaching: Frequently Wrist Motion: Constantly Carrying Requirements: Items Carried: Paper, mail, packages, etc. Distance: 30ft. Times Per Day: Frequently Maximum Weight: 50 LBS Moving/Lifting Requirements: Items Moved/Lifted: paper, mail, packages, etc. Times Per Day: Frequently Maximum Weight: 50 LBS Moving/Lifting Levels/Heights: Floor: Frequently Knee: Frequently Waist: Frequently Chest: Frequently Overhead: Rarely Push/Pull Requirements: Item Name: Furniture Frequency: Rarely Item Name: Shampooer Frequency: Rarely Item Name: Vacuum Frequency: Rarely Item Name: Utility Cart Frequency: Rarely Environmental Conditions: Inside/Outside: Yes Hot/Cold Temperatures: Yes Wet: Yes Noise: Yes Power Equipment: No Traffic Hazards: Yes Chemical Hazards: No Heights: Yes Dust: Yes Close Quarters: Yes Fumes/Odors: No *Team members are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Management Team. EEO/Drug Free Workplace

Responsibilities

The primary role is to provide efficient guest registration in and out of the resort while delivering superior hospitality and customer service according to company standards. Responsibilities include accurately inputting guest information, managing room assignments and keys, fulfilling guest requests, and ensuring accuracy in all shift-end paperwork and financial transactions.