JOB OVERVIEW

We are seeking a dedicated and friendly Front Desk Representative to join our team. The ideal candidate will be the first, and last, point of contact for our patients providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

QUALIFICATIONS:

• High school graduate or equivalent GED.
• Excellent customer service skills with the ability to project a professional, pleasant image while interacting with others; must demonstrate tact and diplomacy in interpersonal interactions.
• Prior knowledge of insurance plans and patient registration preferred.
• Previous experience in a front desk or customer support role is preferred.
• One year of work experience, preferably in a medical environment.
• Strong organizational skills and attention to detail.
• Ability to work well under pressure while maintaining a positive attitude.
• Ability to multi-task, self-motivated and willing to learn in a fast-paced environment.
• Advanced level of computer skills required, including electronic medical records, fax servers, internet, spreadsheets, and Word/Excel
• Ability to handle and maintain confidential information.
  Join our team as a Front Desk Representative where you can showcase your skills in customer service while contributing to providing a welcoming environment for our patients!
  Job Type: Full-time
  Pay: From $15.25 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Rotating weekends

Ability to Commute:

• Memphis, TN 38120 (Preferred)

Work Location: In perso

• Greet patients warmly and complete check-in and check-out procedures.
• Manage appointments using computerized systems, ensuring accuracy in bookings.
• Verify insurance benefits and collect co-payments, co-insurances and patient balances.
• Competently and accurately obtains patient information, completes data entry, scans and maintains patient records.
• Handle patient inquiries, requests, and appointments with professionalism and courtesy.
• Maintain an organized front desk area, ensuring all materials are stocked and accessible.