Front Desk Representative at ReFocus Eye Health

Sterling, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Greeting, Check-in/Check-out Management, Appointment Scheduling, Provider Schedule Management, Answering Calls, Message Management, Information Verification, Record Maintenance, Co-pay Collection, Insurance Verification, Financial Reporting, Problem Solving, Team Collaboration, Data Entry, Computer Skills, Customer Service

Industry

Medical Practices

Description

Description Your Impact: Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion. Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly. Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records. Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting. Problem solving & patient advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience. Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners. What You'll Bring/Requirements: Reliability, a positive attitude, and excellent teamwork skills. Strong communication and interpersonal abilities. Proficiency in data entry and computer skills. Ability to thrive in a fast-paced environment. Exceptional customer service skills. Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures. Must hold a high school diploma or equivalent. Bonus Points: Prior experience in ophthalmology. Familiarity with Electronic Medical Records (EMR). Perks & Benefits: Competitive 401(k) with matching. Comprehensive health, dental, and vision insurance. Disability and life insurance. Flexible spending account. Generous paid time off. Important Details: Must be able to travel to multiple locations (if applicable). Availability for evenings and weekend rotations (if applicable - varies by practice). Ability to handle a high-volume practice. This position is in person. We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect. We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas. We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach. Refocus is an equal opportunity employer and we value diversity.

Responsibilities

The representative will serve as the patient's primary contact, managing warm greetings, check-in/check-out processes, scheduling, and answering inquiries with clarity and compassion. Key duties also involve handling financial tasks like co-pay collection, verifying insurance, maintaining accurate records, and collaborating effectively with clinical and administrative teams.