Front Desk Representative at ReFocus Eye Health

Stamford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Greeting Patients, Check-in/Check-out, Scheduling, Coordination, Answering Calls, Message Management, Information Verification, Record Keeping, Co-pay Collection, Insurance Verification, Financial Reporting, Problem Solving, Team Collaboration, Data Entry, Computer Skills, Customer Service

Industry

Medical Practices

Description

Description Join Our Dynamic Medical Team as a Medical Group Front Desk Representative! Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group. We are seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience Your Impact: Be the Patient's First Point of Contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion. Masterful Scheduling & Coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly. Expert Communication & Organization: Answer calls, manage messages, verify patient information, and maintain accurate records. Financial Accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting. Problem Solving & Patient Advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience. Team Collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners. What You'll Bring/Requirements: Reliability, a positive attitude, and excellent teamwork skills. Strong communication and interpersonal abilities. Proficiency in data entry and computer skills. Ability to thrive in a fast-paced environment. Exceptional customer service skills. Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures. Must hold a high school diploma or equivalent. Bonus Points: Prior experience in ophthalmology. Familiarity with Electronic Medical Records (EMR). Perks & Benefits: Competitive 401(k) with matching. Comprehensive health, dental, and vision insurance. Disability and life insurance. Flexible spending account. Generous paid time off. Important Details: Must be able to travel to multiple locations (if applicable). Availability for evenings and weekend rotations (if applicable- varies by practice). Ability to handle a high-volume practice. This position is in person. We thrive on: Care for our patients and team, effective Collaboration, and a commitment to Elevate. Refocus is an equal opportunity employer and we value diversity.

Responsibilities

The representative will serve as the first point of contact for patients, managing warm greetings, check-ins/check-outs, scheduling appointments, and handling financial tasks like co-pay collection and insurance verification. They must also address patient concerns and collaborate effectively with clinical and administrative staff.