Front Desk- Rockport Inn & Suites, Rockport, MA at MAINE COURSE HOSPITALITY GROUP

Rockport, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

21.0

Posted On

02 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication, Conflict Resolution, Multitasking, Interpersonal Skills, Organization, Reservation Management, Administrative Tasks, Guest Relations

Industry

Hospitality

Description

Description Do you have strong customer communication skills and are you calm under pressure? Can work independently with a positive empathic attitude? Do you like to be paid well and rewarded for your hard work and abilities? Well then … we have a place for you at our Maine Course Hospitality Group (MCHG) Front Desk Team! At MCHG we pride ourselves on Positively Impacting the Lives of our guests and associates. We provide an exceptional home-away-from-home experience for our guests and we are an extended family for our associates. We offer one of (if not the highest) entry-level wages in the area for a Front Desk Attendant and fantastic benefits (Health, Dental, Vision, Life, 401k, PTO, Seasonal Bonus, Company Discounts and more) for Fulltime Associates. But most importantly we believe in treating all of our associates with the respect and dignity that a professional like yourself deserves. If this sounds like an organization and opportunity for you … please click to apply. If you are a Serious candidate, you must attach a resume for consideration. Our Core Values are: Fun ~ Family ~Integrity ~ Respect Requirements Job Summary: The hotel front desk is responsible for providing exceptional customer service to guests, checking them in and out, answering questions, and resolving any issues that may arise during their stay. Responsibilities: Greet guests as they arrive upon check-in and check-out Answer incoming phone calls and make reservations Answer questions about the hotel, its amenities, and the surrounding area Handle guest complaints and resolve any issues that may arise during their stay Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained Provide recommendations for local restaurants, attractions, and activities Handle all other administrative tasks as needed Requirements: High school diploma or equivalent Previous experience in customer service or hospitality preferred Excellent communication and interpersonal skills Ability to multitask and work in a fast-paced environment Strong attention to detail and organizational skills Flexibility to work evenings, holidays, and varying shifts as needed

Responsibilities

The front desk attendant is responsible for greeting guests, managing check-ins and check-outs, and handling reservations. They also resolve guest complaints and coordinate with housekeeping and maintenance to ensure room quality.