Job Title: Front Desk Room Reservation Clerk
Department: Hotel Operations
Reports To: Front Desk Supervisor/Manager
FLSA Status: Non-Exempt

• Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates.
• Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department’s customer service ratings.
• Professional appearance and demeanor required
• Responsible for registering guests into the computer, verifying reservations, addresses and credit information
• Responsible for the accurate check-in-and check-out of guests. Prepare and complete paperwork necessary for the front desk operation ensuring payment.
• Experience in data entry of hotel software system and dealing with the public is required.
• Ensures that housekeeping cleans all rooms prior to issuing keys.
• Responsible for posting charges, settling accounts for individuals, groups and check-outs communicated through housekeeping.
• Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.
• Maintains an operating bank, renders bills and issues change.
• Provides reservations for Casino/Hotel guests who include restaurants, and special events on property.
• Ensures the timely delivery of all messages, mail and packages left for guest and departments within the Hotel/Casino.
• Works closely with Player Development / Guest Services Department and Hotel Sales and Catering to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
• Empowered to ensure guest’s problems/complaints are resolved in a prompt, courteous and efficient manner using service recovery tools.
• Observes and adheres to Akwesasne Mohawk Casino Safety policies and procedures
• Computer usage skills required. Proficiency in Microsoft Word, Office 97, Outlook, Excel, and LMS system knowledge
• Must be able to work a flexible schedule including nights, weekends and holidays when necessary.
• Perform other duties as assigned by the Front Desk Manager and or Director