OVERVIEW

We are seeking a motivated and friendly Front Desk Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills and a passion for helping others, along with experience in retail or hospitality settings.

REQUIREMENTS

• Previous experience in customer service, retail sales, or hospitality is preferred.
• Strong communication skills, both verbal and written, with excellent phone etiquette.
• Basic math skills for handling transactions and cash management.
• Ability to work well under pressure while maintaining a positive attitude.
• Bilingual candidates are encouraged to apply to better serve our diverse clientele.
• Supervising experience is a plus for potential leadership opportunities within the team.
• Familiarity with retail math concepts is beneficial for effective inventory management. Join us as a Front Desk Agent where your contributions will be valued, and your commitment to customer satisfaction will shine!
  Job Types: Full-time, Part-time
  Pay: $12.50 - $14.00 per hour
  Expected hours: 10 – 40 per week

Benefits:

• Employee discount

Work Location: In perso

• Greet guests warmly and assist them with check-in and check-out processes.
• Manage reservations and provide information about hotel services and amenities.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Process payments accurately using POS systems, ensuring proper cash handling procedures are followed.
• Upsell additional services or products to enhance the guest experience.
• Maintain a clean and organized front desk area, including merchandising displays as needed.
• Assist with stocking supplies and managing inventory at the front desk.
• Collaborate with other departments to ensure seamless service delivery.
• Provide product demos when necessary to inform guests about offerings.