FRONT DESK SCHEDULER

Company: Associated Clinic of Psychology (ACP)
Location: 16160 Summit Dr N, Suite 450, Brooklyn Center, MN 55430

JOB DESCRIPTION:

At ACP, we know that the first impression is everything. As a Front Desk Scheduler, you will be at the forefront of our mission to provide exceptional care and support to our clients. With over four decades in the industry, ACP is widely recognized as a leader in addressing mental health concerns in Minnesota and Western Wisconsin.
Your role isn’t just about managing appointments and paperwork—it’s about making people feel valued, comfortable, and at ease from the moment you answer the phone and they step through our doors. We’re looking for easy-going individuals with exceptional interpersonal skills who can support a diverse range of people, from clients to fellow team members.
All Voices Welcome: ACP is an AA/EOE employer, and we highly encourage BIPOC and LGBTQ+ individuals to apply.

REQUIREMENTS AND PREFERRED QUALIFICATIONS:

• High School Education
• Basic medical terminology training and keyboarding skills
• Previous clerical experience in a medical or clinic setting, including online scheduling and EMR experience
• Ability to accurately schedule appointments and interpret provider orders and instructions
• Strong attention to detail
• Prioritization and data entry skills
• Flexible with assignments and able to perform front desk functions, including solid multi-tasking, interpersonal, customer service, and critical thinking skills
• Dependable team player with reliable transportation

• Greet and assist clients in person and over the phone
• Support providers, staff, visitors, and clients
• Answer all incoming calls in a professional and courteous manner
• Maintain confidentiality of all providers, staff, and client information
• Schedule appointments between providers and clients
• Collect payments (co-pay)