Front Desk Scheduler Virtual Assistant at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Calendar management, Patient communication, Front desk operations, Data entry, Documentation, Customer service, Gmail, Google Meet, Google Drive, Microsoft Excel, Google Sheets, PROMPT EMR, Problem-solving, Organization, Verbal communication

Industry

Medical Practices

Description

This is a remote position. Job Description Virtual Rockstar is hiring a full-time Front Desk Scheduler Virtual Assistant on behalf of a growing physical therapy practice to support patient scheduling, communication, and day-to-day front desk operations. This role is ideal for someone who is organized, proactive, and people-oriented, with strong communication skills and experience managing schedules in a medical setting. You will play a key role in ensuring a smooth and positive experience for patients while helping the clinic run efficiently. About the Practice Our client is a modern physical therapy practice dedicated to helping individuals move better, feel stronger, and live healthier lives. They take a personalized and holistic approach to care, focusing on long-term results and empowering patients through education and movement. The team fosters a collaborative and supportive environment where communication, positivity, and patient-centered care are at the core of everything they do. Key Responsibilities Scheduling & Calendar Management Manage and maintain the clinic’s appointment schedules Schedule new and returning patients efficiently Handle appointment confirmations, cancellations, and rescheduling Ensure schedules are optimized and appointment slots are filled Coordinate with providers to align availability and patient needs Patient Communication & Front Desk Support Answer inbound calls and respond to patient inquiries Communicate clearly and professionally with patients via phone and email Provide information about services, scheduling, and next steps Deliver a warm, friendly, and welcoming experience to all patients Administrative Support Maintain accurate patient records and scheduling information Assist with data entry and documentation as needed Collaborate with the admin team and physical therapists to support clinic operations Proactively identify and help resolve scheduling or workflow issues Tools & Systems Gmail Google Meet Google Drive Microsoft Excel / Google Sheets PROMPT EMR (preferred, but not required) Requirements Prior experience in scheduling within a medical or healthcare setting Excellent verbal and written English communication skills Strong phone presence—clear, confident, and professional Highly organized with strong attention to detail Proactive mindset with strong problem-solving skills Ability to work collaboratively with a remote team Positive, energetic, and team-oriented attitude Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families in the Philippines.

Responsibilities

Manage clinic appointment schedules and handle patient communications including calls and emails. Provide administrative support by maintaining patient records and collaborating with the clinic team to ensure efficient operations.